Mobikwik Customer Care Number

Organization: Mobikwik

All India Number(s): 

• ☎ 080-6980 8686 (Customer Support, Mon-Sat 9am-8pm)
• ☎ 011-6126 6390 (Customer Queries)
• ☎ 011-6126 5656 (Report Unauthorized Transaction)

Website: Official Website

Email

• fraudalert@mobikwik.com (Fraud Alert)
• partners@mobikwik.com (Business Alliances & Inquiries)

Install App

Important Links

• Contact Support
• Faq's / Help Portal
• Payment Options

To Block or Report Unauthorised Transaction

Report via Mobikwik or App

• Visit the Official website or Help Section of your MobiKwik App and choose Report
  Fraud option
• Fill in the required details and click on Create Ticket.
• Please use the Ticket ID generated for future reference or communication with our
  investigation officer
• To report Fraud on your MobiKwik account please keep the transaction details
  (Order ID, Amount, Date, and Time) handy for quick assistance

Grievance Redressal

Level 1

Process to handle Customer Grievances

• You can register your complaint with Mobikwik Customer Support on the Help & Support portal
• If you face any fraud or scam email fraudalerts@mobikwik.com, complaints related to ‘fraud and risk assessment’ take longer time to investigate.
• They will respond within 48 hours of receiving the complaint and try to resolve all your complaints/queries within 7 business days.
• For refund issues, it may take 3-10 days to reflect money into the account.

Level 2

• You can escalate your complaint via call at 080-69808686 or email at grievance@mobikwik.com.
  • They will respond within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.

Level 3

• If you didn't receive the response or are not satisfied, you can directly contact the Nodal Grievance Officer:
  • Principal Nodal Officer – Dharmesh Yadav
    Nodal Officer – Prashant Gandhi
    Email:- nodal@mobikwik.com
    Working hours: Mon-Fri 10 am to 7 pm
    Address: Office – One MobiKwik Systems Limited Unit No. 102,
    1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram,
    Haryana-122003, India.
• They will also respond within 24 hours of receiving the complaint and also try to resolve all your complaints/queries within 7 business days.

Level 4

• If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can contact the complaint lodging portal of the Ombudsman.
  • Toll-Free No: 14448 (for inquiry)
    Email ID: crpc@rbi.org.in
    Address - Centralised Receipt and Processing Centre,
    Reserve Bank of India, 4th Floor, Sector 17,
    Chandigarh – 160017.

For more details and information, please contact the RBI Ombudsman.

Address

Unit No. 102, 1st Floor, Block-B, Pegasus One,
Golf Course Road, Sector-53, Gurugram,
Haryana-122003, India.

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