India Customer Care
https://www.indiacustomercarenumber.in/2023/05/bsnl-customer-care-number.html
Bsnl Customer Care Number
Bsnl Customer Care Number: Bharat Sanchar Nigam Limited, BSNL, is a premium Indian Telecom Service Provider Company. The company is listed amongst the largest and leading Public Sector Units providing complete range of Telecom Services across country.
For any concerns or issues with the guidelines provided by the Bharat Sanchar Nigam (BSNL) customers are free to use customer services. To inquire about the services proposed by the government firm customers can use the BSNL Toll Free Number. Refer to the BSNL Computer Support Number for further assistance.
Organization: BSNL
Toll free Number(s):
- ☎1800 345 1500 (Landline - from another operator mobile or Landline)
- ☎1800 180 1502 (WLL / CDMA)
- ☎1800 180 1503 (GSM Postpaid / Prepaid)
- ☎1800 345 1504 (Broadband Complaint Booking)
- ☎1800 425 1957 (BSNL - For MPLS & Other Data Services)
- ☎1800 425 7007 (Enterprise Services - MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
- 1909 (DND from Landline / Mobile)
- 1500 (Landline/Broadband)
- 1503 (Mobile)
All India Number(s):
- 94821 57007 (SMS Other Operators)
Website: Official Website
IVRS Menu For 1800 345 1500
First Selected Language,
- Press 1: Hindi
- Press 2: English
After selecting the preferred language,
- Press 1: For Landline Services
- Press 1: For Complaint Booking
- Press 2: For bill Enquiry
- Press 3: For Directory Enquiry
- Press 4: To Speak To The Customer Care Executive
- Press 5: Do not call the registry
- Press 7: To repeat the Menu
- Press 2: For Broadband Services
- Press 3: For NGN-based VAS (WINGS) Services
- Press 7: Registering and appeal against to Complaint
Details for the Complaint Procedure and contact details of the Complaining Officer of your circle are also given on the back side of your Telephone Bills.
Important Links
- Customer Support
- Call back request
- Apply For New Connection
- Register complaint
- Feedback Form
- Frequently Asked Questions
Install App
Customer Care
LandLine
| 1500 from BSNL mobile or Landline ☎1800-345-1500 from other operator mobile or Landline |
Broadband
| 1504 from BSNL mobile or Landline 1800-345-1504 from other operator mobile or Landline |
GSM Postpaid / Prepaid
| 1503 from BSNL mobile or Landline 1800-180-1503 from other operator mobile or Landline |
WLL / CDMA
| 1502 from BSNL mobile or Landline 1800-180-1502 from other operator mobile or Landline |
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
| Toll-Free No-18004257007 SMS Short Code for BSNL-57007 SMS Other Operators- 9482157007 Email Id- ebenquiry@bsnl.co.in Leased Line Call Centre: 1800-425-1957 |
Global Satellite Phone service
Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center: 1800 425 1957
Email : satphone.india@bsnl.co.in , dn_sahai@bsnl.co.in
Download center
Grievance Redressal
- Online grievance redressal form
- Write to CMD BSNL by e-mail
cmdcomplaints@bsnl.co.in
Tier: 1 Customer Care No. (Given Above)
Tier: 2 Appellate authority
| State | Name of PG Appellate Authority | Phone | Address | Fax | |
|---|---|---|---|---|---|
| Andaman and Nicobar |
V. Jagadeesan, CGM | 03192-233800 | cgm_an@bsnl.co.in | O/o CGMT, A and N Circle, Port Blair |
03192-233660 |
| Andhra Pradesh |
Shri K. S. Vara Prasad, GM CFA |
0866-2444165 | gmcfaap@gmail.com | Room No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004 |
N/A |
| Assam | Kishor Kumar, GM(HR & Admn) |
0361-2736394 | gmadmin_assam@bsnl.co.in | O/o CGMT, Assam Telecom Circle, Guwahati-781001 |
0361-2736395 |
| Bihar | Shri M. S. Dhaker, GM(NWO-CFA) |
0612-2239938 | gmo_bihar@bsnl.co.in | 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001 |
0612-2221681 |
| Chhattisgarh | Shri Vijay Kumar Chhablani, PGM(CFA) |
0771-2229300 | pg_cgappeal@bsnl.co.in | Office of CGMT Chhattisgarh Telecom Circle Khamhardih Raipur (Chhattisgarh)-492007 |
0771-2228300 |
| Chennai | Shri. ILANTHIRAI V S, GM(CFA) |
044-26411300 | pg_chennai@bsnl.co.in | O/o CGMT, Chennai Telecom Distt., Chennai |
044-26426888 |
| Gujarat | Shri Rahul Patel, GM (CFA) | 079-26481366 | appellate.guj@bsnl.co.in | 8th Floor, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 |
079-26481416 |
| Himachal Pradesh |
Sh. Charan Singh PGM (CFA) | 0177-2620440 | app_auth_hp@bsnl.co.in | O/o CGMTHP Circle, SDA Complex, Kasumpti, Block NO.11 Shimla-9 . Mob- 09412710300 |
0177-2628881 |
| Calcutta | S N Banerjee, GM(S&M) | 033-22438000 | gmsmctd@bsnl.co.in | O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan, 34, B.B.D. Bag, Kol- 700 001 |
N/A |
| Haryana | Sh. Satish Kumar Chopra, PGM(CFA) |
0171-2602700 | gm_cfa_har@bsnl.co.in | O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. - 133001 |
0171-2603155 |
| Jharkhand | Sh. Sanjay Kumar, PGM(CFA) |
0651-2208800 | pgmcfa.jkd@gmail.com | O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi - 835217 |
N/A |
| Jammu & Kahmir |
Shri Ravindra Kumar LL & BB, GM(CFA) |
0191-2477222 | gmcfajk@gmail.com | O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu |
0191-2477255 |
| M. K. Yadav [Mobile], GM(CM) |
0191-2477789 | gmnwpcmjk@gmail.com | 4th Floor, Trikuta Nagar Exchange Building, Jammu |
0191-2477555 | |
| Kerala | Sri. Sathesh .R, GM(HR & Admn) |
0471-2306600 | gmhrkerala@gmail.com | O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 |
0471-2305922 |
| Karnataka | Sri G R Ravi, PGM(CFA), Addl charge of PGM-CM (Excluding Bangalore & Kolar), Karnataka |
080-25362244 | appellate_ktk@bsnl.co.in | Area of Jurisdiction--Basic and Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.205, O/o CGMT KTK, Halasuru, Bengaluru-560008 |
N/A |
| Karnataka | Sri Manoj Kumar, GM(HR/A) (only Bangalore and Kolar) Karnataka |
080-22865300 | gmhrabgtd@gmail.com | Area of Jurisdiction --Basic and Mobile, Karnataka Circle (only Bangalore and Kolar), 5th floor, O/o PGM-BGTD Rajbhavan road, Bengaluru-560001 |
N/A |
| Karnataka | Sri Atul Wakhle, GM-CM (Excluding Bangalore & Kolar), Karnataka |
080-25555111 | gmcmktk@bsnl.co.in | Area of Jurisdiction--Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.326, O/o CGMT KTK, Halasuru, Bangluru-560008 |
N/A |
| Maharashtra | Smt Jyotsana Ekka, PGM(CFA) | 022-26600389 | pgmd_mah@bsnl.co.in | 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai - 400054 |
N/A |
| Madhya Pradesh |
Neeraj Khare, PGM (NWO-CFA) |
0755-2570700 | gm_regulation@bsnl.co.in | O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal |
0755-2572424 |
| North east 1 | Shri Shivendra Nath, GM(HR) | 0364-2224737 | gmhrne1@gmail.com | Room No. 225, Ist Floor, O/o CGMT, CTO Building, N.E-1 Circle, Shillong - 793001, Meghalaya. |
N/A |
| Northeast 2 | Shri BABU Ram, GM(S & M) | 03862-234470 | N/A | O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur |
N/A |
| Odisha | Manoj Kumar Patel, GM(CFA) | 0674-2535399 | gmcfaor@gmail.com | O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009 |
0674-2534545 |
| Punjab | Sh A.K. Kararha, [Basic and Internet], PGM (CFA) |
0172-2604747 | pg_appellate_pb@bsnl.co. in | Room no 226, O/o CGMT Punjab Circle, Sector 34A, Chandigarh |
0172-2664100 |
| Punjab | Sh A.K. Kararha, [Cellular], PGM(CMTS) |
0172-2673050 | appelate_cmpb@bsnl.co.in | BSNL T.E Building, Sector 49-C, Chandigarh |
0172-2673030 |
| Rajasthan | Shri Mukesh Kumar, [Basic & Mobile], GM(CFA) |
0141-2365050 | pg.appellate.raj@bsnl.co.in | O/o CGMT, Sardar Patel Marg, C-Scheme, Jaipur-8 |
N/A |
| Tamil Nadu | T.PONKODI , PGM(NWO-CFA) |
044-28293914 | gmo_tn@bsnl.co.in | O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006 |
044-28293915 |
| UP East | Neeraj Verma, PGM(OP) | 0522-2621200 | gmnwocfa_upe@bsnl.co.in | O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow |
0522-2230300 |
| UP West | Sh A K Srivastava, GM(HR) |
0121-2600786 | gmhrupw@bsnl.co.in | O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar |
N/A |
| Uttaranchal | B. S. Rauthan, DGM(NWO-CFA) |
0135-2714100 | pg_ual@bsnl.co.in | O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001 |
0135-2714300 |
| West Bengal | Sri Ashok Kumar, PGM (OP) |
033-22483635 | pgmo_wb@bsnl.co.in | O/o CGM, West Bengal Telecom Circle, BSNL |
N/A |
| West Bengal | Sri Tridip Kumar Sinha, AGM (OP) |
033-22100812 | grop.wbtc@gmail.com | CTO Building, 8, Red Cross place, Kolkata-700001 |
N/A |
| Telangana | Smt. T.Anila Kiran, PGM(NW-CFA) |
040-23201212 | pgmcfacott@bsnl.co.in | 2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana |
N/A |
Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :
| Name of Public Grievance Officer / Designation |
Telephone no. | Office Address | |
|---|---|---|---|
| GM(CDN) | 011-23717055 011-23312021 (FAX) |
ddgpg@bsnl.co.in | Room No. 27, IR Hall, Eastern Court, Janpath , New Delhi-110001 |
| AGM(PG)/DM(PG) | 011-23766621 | ddgpg@bsnl.co.in | O/O GM (CDN), BSNL CO IR Hall Eastern Court, Janpath , New Delhi-110001 |
Tier : 4 If a complainant is not able to get the complaint redressed click CPGRAMS for lodging the grievance.
Cabinet Secretarate Directorate of Public Grievance
The Secretary
Directorate of Public Grievance,
2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001
Tel. No. : 011-23743139, 011-23741228, 011-23363733
Fax No. : 011-23345637
Email: secypg@nic.in
Registered & Corporate Office
Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath,
New Delhi-110 001
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