IRCTC Customer Care Number

Indian Railway Catering & Tourism Corporation (IRCTC) Customer Care Number is one convenient way to get comprehensive information regarding various services offered by IRCTC, a subsidiary of Indian Railways. IRCTC Customer Care Number connects passengers to IRCTC, which is a subsidiary of the Indian Railways that handles the Catering, Tourism and Online Ticketing operations of the Railways. If you have any issue, complaints or query, find with us IRCTC Toll Free Number to resolve issues within no time.  You can dial the number from any corner of India. IRCTC is in charge of catering services on trains such as All Duranto Express, Frakkha Express, Maitree Express, Kandhari Express and some Rajdhani Expresses rest all of train operated by Zonal Railways railway stations across India. It has also begun NRC Project under which Cafeteria were managed in many Indian Ministries and Organizations. For any kind of help, please dial IRCTC Customer Care Number or IRCTC Toll Free Number and solve all queries.

IRCTC Customer Care Number

IRCTC Toll Free Number: ☎ 1800-111-139 (24 Hours)

IRCTC Railway Catering Complaints Number: ☎ 1800-111-321 (Toll free)

IRCTC Customer Care: 139 (24 Hours)

IRCTC Delhi Customer Care: ☎ 011-3934-0000

IRCTC Mumbai Customer Care: ☎ 022-2530-0000

IRCTC Hyderabad Customer Care: ☎ 040-2530-0000

IRCTC Bangalore Customer Care: ☎ 080-2530-0000

IRCTC Chennai Customer Care: ☎ 044-2530-0000

IRCTC Ahmedabad Customer Care: ☎ 079-2530-0000

IRCTC Chandigarh Customer Care: ☎  172-2530-0000

IRCTC is better known for transforming the pattern of Railway Ticketing in India. It develops Internet-based Rail Ticket Booking through its website, as well as from the cell phones via GPRS or SMS. Ticket cancellations or modifications can also be done online. Moreover, to E-tickets, IRCTC also provides I-Tickets that are generally like regular tickets except that they are reserved online and provided by post. The tickets PNR Status is also made available here lately. The entire online payment process at IRCTC involves complex system of technical and telecommunication networking integration and is highly dependent on internet connectivity across various constituents. At times, there may occur failure. Any failure or delay in online payment process may cause transaction failure before it being complete. This failure can lead to the situation of money debited from the account but ticket not booked with the  possibilities mentioned below:

Money Debited But Ticket Not Booked

Status in “My Transactions”	Cause	Action by IRCTC	Action by Bank
Payment Settled but Ticket Not Booked	Passenger opted for particular berth at the time of booking and ticket not booked due to choice of Berth not available. Other reasons such as network failures etc.	Amount is credited back on next day to the respective Bank.	Bank credits back the amount within 2-3 working days in Account through which booking was done.
Settlement Failed and Ticket Not Booked	System or network failure at Banks end or at PG before remitting Ticket Amount to IRCTC .	Amount is not credited to IRCTC Account.	Amount is with Bank. Bank will refund the money after due verification.

IRCTC has confirmed plans to set up over 50 multi-cuisine meals plazas at significant railway stations throughout the nation during the current year. The Food Plazas will have modern furnishings, air conditioned ambience and 24* 7 functions to provide memorable experience to travelers with market driven competitive costs. IRCTC has lately inaugurated a Call Centre for Railway Enquiry. A Customer can dial 139 from anywhere in the nation and get all details from Indian Railways. For PNR Enquiry, you can also send an SMS. Write PNR in write option of your message box and your 10 Digit PNR Number and send it to 139.

IRCTC Customer Care Number for Catering Related Issues

IRCTC Central Control Office Customer Care Number: ☎ 011-23345300

IRCTC Delhi Control Office Customer Care Number: ☎ 011-23221147

IRCTC Mumbai Control Office Customer Care Number: ☎ 022-22618067

IRCTC Kolkata Control Office Customer Care Number: ☎ 033-26601743

IRCTC Chennai Control Office Customer Care Number: ☎ 044-25353341

IRCTC Internet Ticketing Customer Care Number for Delhi: ☎ 011-39340000

IRCTC Internet Ticketing Customer Care Number for Chennai: ☎ 044 -25300000

IRCTC Complaint Through E-Mail: feedback@irctc.com

IRCTC Tourism Helpline Numbers

IRCTC Tourism Delhi Helpline Number: ☎ 011- 23701100

IRCTC Tourism Mumbai Helpline Number: ☎ 022- 22644378

IRCTC Tourism Kolkata Helpline Number: ☎ 033- 22439045

IRCTC Tourism Chennai Helpline Number: ☎ 044- 64594959

IRCTC Tourism Chennai Helpline Number: ☎ 040- 66201263

IRCTC General Information for Railway Tickets Booking

I-Tickets/E-Tickets: care@irctc.co.in

For Cancellation E-Tickets: etickets@irctc.co.in

For Shubhyatra Users: shubhyatra@irctc.co.in

For Mumbai Suburban Season Tickets: seasontickets@irctc.co.in

IRCTC Corporate Office Contact Details

Address: Indian Railway Catering and Tourism Corporation Ltd., 9th Floor,

Bank of Baroda Building, 16, Parliament Street, New Delhi -110001

Contact Number: ☎ 011-23311263/23311264

Fax: 011-23311259

IRCTC Tourism Facilitation Center Head Office Contact Details

Address: 2nd Floor, STC Building, Jawahar Vyapar Bhavan, 1 Tolstoy Marg,

New Delhi – 110001

Contact Number: ☎ 011-23701145/46/74 Fax No. 011-23701185

E-Mail: ggmtm@irctc.com

IRCTC Internet Ticketing Service Head Office Contact Details

Address: Internet Ticketing, State Entry Road, IRCA Building, New Delhi -110055

Fax: 011-23345400

E-Mail: ggmit@irctc.com

IRCTC North Zone Offices Contact Details

IRCTC Zonal Office

Address: Rail Yatri Niwas Building, New Delhi Railway Station Complex,

Ajmeri Gate Side, New Delhi – 110002

Contact Number: ☎ 011-23234763, 23221146, 23221147 / 09717648888

E-Mail: ggmnz@irctc.com, ggmdelhi@irctc.com 

IRCTC Rail Neer Plant in Nangloi

Address: Rail Neer Plant, Northan Railways Wireless Station Area,

Opposite Nangloi Bus Depot, Nangloi, Delhi -110041

Contact Number: ☎ 011-65152575/ 25949774

Fax: 011-25949773

IRCTC Registered Office in Lucknow

Address: Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar,

Lucknow – 226010

Contact Number: ☎ 0522-2305522/44

Fax: 0522-2305533

IRCTC Registered Office in Jaipur

Address: 708, 7th Floor, Crystal Mall, Sawai Jai Singh Highway, Banipark,

Jaipur – 302016

Contact Number: ☎ 0141-4020194/ 4020198

Fax: 0141-4020193

IRCTC Registered Office in Chandigarh

Address: SCO-80-81-8, Sector 34A, Chandigarh -160034

Contact Number: ☎ 0172-4645795, 6572156

Fax: 0172-4645795

IRCTC South Zone Offices Contact Details

IRCTC South Zone Control Office Details

Address: 6A, The Rain Tree Place, No. 9 MC Nicholas Road, Chetpet,

Chennai- 600031

Contact Number: ☎ 44-28363453 / 044 -28362430

Fax: 044-28361997

E-Mail: ggmchennai@irctc.com

IRCTC Registered Office in Ernakulam

Address: C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar,

Banglore -560010

Contact Number: ☎ 080-23123877

IRCTC Rail Neer Plant in Palur

Address: Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station,

Village And Post Palur, Taluk- Chengalpattu, Distric- Kanchipuram(Tamil Nadu) – 603101

Contact Number: ☎ 044-27437007

IRCTC South Central Zone Office Contact Details

Address: 2nd Floor, AM Sri Classic Complex, Sarojini Devi Road, Secunderabad -5000071

Contact Number: ☎ 040-66201263 / 040-27800648 / 040-66321260

Fax: 040-66201264

E-Mail: ggmsecundrabad@irctc.com

IRCTC East Zone Offices Contact Details

IRCTC East Zone I & II Zonal Office

Address: Old Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata 700001

Contact Number: ☎ 033-22439045 / 22133207

Fax: 033-22439046

E-Mail: gmkolkatta@irctc.com

IRCTC Registered Office in Bhubaneswar

Address: A-0/1, Ground Floor, Bhubaneshwar Fortune Towers,

Chandra Shekhar Pur – 751023

Contact Number: ☎ 0674 -2303657

Fax: 0674 -2301853

IRCTC Registered Office in Patna

Address: Boscomaun Tower, 4th Floor, West Gandhi Maidan, Patna – 800001

Contact Number: ☎ 0612-2205801 / 2213993

Fax: 0612-2213993

IRCTC Registered Office in Guwahati

Address: 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road,

Ambari, Guwahati, Assam – 781001

Contact Number: ☎ 0361-2737122

Fax: 0361-2737123

IRCTC Rail Neer Plant in Danapur

Address: Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul,

Danapur, Patna – 801105

Contact Number: ☎ 06115 -232557 / 0612 -6500650

Fax: 06115-232557

IRCTC Local DHR Tourism Coordinator

Contact Number: 📞 9434049405

IRCTC West Zonal Office Contact Details

Address: 2nd Floor, New Administrative Building, Central Railway, CST,

Mumbai – 400001

Contact Number: ☎ 022 -22618062

Fax: 022 -22618066

E-Mail: ggmmumbai@irctc.com

IRCTC Registered Office in Bhopal

Address: 2nd Floor, Bank of India Building, Arera Hills, Bhopal -462004

Contact Number: 0755-2577011

Fax: 0755-4057982

IRCTC Registered Office in Ahmedabad

Address: 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industry,

Ashram Road, Ahmedabad – 380009

Contact Number: 079-26582673-75

Fax: 079-26580735