Airtel Customer Care Number

Airtel Customer Care Number: If you're an Airtel customer in need of assistance, the Airtel Customer Care Number is here to help. Dial the dedicated helpline to connect with their friendly and knowledgeable customer care team, who will address your queries, and concerns, and provide support for all your telecom needs.

Organization: Airtel

Toll free Number(s):

121 (Prepaid & Postpaid, Broadband - Query/Request Helpline No.)
198 (Prepaid & Postpaid - Complaint Helpline No.)

All India Number(s):

☎ 99330-12345 (For Postpaid In case calling from any other number)
☎ 99330-99330 (For Prepaid In case calling from any other number)
☎ 98101-98101 (For Prepaid in case calling from any other number)
☎ 98100-12345 (Airtel Postpaid)

Website: Official Website

IVRS Menu

121 (Prepaid & Postpaid, Broadband - Query/Request Helpline No.)

Press 1- For postpaid services.
- Press 1- To know outstanding data balance, bill status, and airtel thanks rewards.
  - Press 9- To talk to the customer care executive
- Press 2- To report an issue related to the internet, sim loss, billing, and payments.
- Press 3- To know data packs, international roaming packs, hello tunes, and do not disturb services.
- Press 4- To change IVR language or convert the number to prepaid.
Press 2- For prepaid services.
- Know your account balance & validity/ Data pack.
Press 3- For extreme fiber and fixed-line.
- Press 1- Enter Airtel extreme fiber landline number.
- Press 2- Enter the fiber account number.
Press 4- For Airtel digital TV services.
- Press 1- For an existing Airtel TV customer.
- Press 2- For new connection/ To know the status of the customer.

Emails

121@airtel.com (For Customer Support)

Get it On

SMS

SMS "START <Option>" or "START <Option>, <Option>" to register your preference for
receiving selective categories of promotional SMS', to 1909. (see below for Preference Options)
In case you want to stop all promotions, SMS "START 0" to 1909.
Or you could register via our dedicated IVR at 1909, from your Airtel mobile or landline phone

Important Links

Airtel Prepaid

Circle	Phone Number
Delhi	9810198101
UP East	9935199351
UP West	9897098970
Punjab	9815098150
Haryana	9896098960
Himachal Pradesh	9816098160
J&K	9906099060
Kolkata	9831098310
West Bengal	9933099330
Bihar	9934099340
Shillong	9862098620
Assam	9954099540
Orissa	9937099370
Kerala	9895198951
Karnataka	9845098450
Andhra Pradesh	9849098490
TN / Chennai	9894198941
Madhya Pradesh	9893098930
Mumbai	9892098920
Maharashtra	9890098900
Gujarat	9898098980
Rajasthan	9950099500

Airtel Prepaid Short Ussd Codes

Airtel balance and validity check	*123#
Airtel offer code	1211#
Airtel balance check code	1212#
Airtel number check	282#, 121#, 1219#
Start Service	1214#
Stop Services	1215#
SMS Packs	12130#
Airtel self-care menu code	*121#
Airtel talktime balance transfer	*141#
Airtel recharge with coupon code	1213#
Airtel Unlimited cafe pack for 1hour	1218#
Check the Last 5 Transactions and also Value Added Services.	1217#and proceed '1'
Airtel smart & data pack details check code	12111#, 12110#
Airtel payment bank balance and other details	*121# and proceed '9'
Airtel talktime balance transfer service	*141#
Take Airtel advance talktime loan	*141#
Airtel asks for talk time service	*141#
Airtel call me back sms service	*141#
Airtel Internet loan code	141#567# (service terminated)
Airtel caller tune	678559#
Airtel missed call alert service	*888#
Airtel Upcoming pack details check code	1212#
Find the Nearest Airtel store address check	send sms "ARC"<pincode> to 121
Port Airtel mobile number	send sms port <mobile number> to 1900
Find the Nearest Airtel store address check	send sms STORE to 121

Mobile Number Portability(MNP)

Airtel Postpaid

Circle	Phone Number
Chennai / Tamil Nadu	9840012345 9894012345
AP and Telangana	9849012345
Assam	9954012345
Bihar and Jharkhand	9934012345
Delhi NCR	9810012345
Gujarat	9898012345
Haryana	9896012345
Himachal Pradesh	9816012345
Jammu and Kashmir	9906012345
Karnataka	9845012345
Kerala	9895012345
Kolkata	9831012345
Maharashtra and Goa	9890012345
MP and Chattisgarh	9893012345
Mumbai	9892012345
North East	9862012345
Orissa	9937012345
Punjab	9815012345
Rajasthan	9829012345
UP East	9935012345
UP West and Uttarakhand	9897012345
West Bengal	9933012345

Airtel Postpaid Short Ussd Codes

Airtel postpaid due amount check	send sms "OT" to 121
Airtel postpaid current usage check	send an sms "UNB" to 121
Airtel postpaid bill payment check	send an sms "PMT" to 121
Airtel postpaid bill summary check	send an sms "BILL" to 121
Airtel postpaid current bill plan	send an sms "BP" to 121
Stop Airtel's postpaid E-bill	send an sms "EBILL" to 121
Last 3 payment details	SMS PAY to 121
Service Request Status	SMS SR to 121
New Bill Plans	SMS NBP to 121
One-time email bill	SMS EBILL <Email ID> <month> to 121
Email bill subscription	SMS STOPPER <E mail ID> to 121
Airtel postpaid due amount check	1211#
Airtel postpaid current usage check	1212#
Airtel postpaid bill payment check	1214#
Airtel postpaid bill summary check	1215#
Stop Airtel's postpaid E-bill	12111#

Do Not Disturb (DND)

Grievance Redressal Procedure

If you have any queries first contact customer care center 121 or email at 121@airtel.com
In case you don't get a satisfactory resolution to your query, you can contact Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with the complaint reference number and details of the grievance, the details of the nodal officers of the circle are given below:

Airtel Mobile All India Nodal Officer List

Circle	contact	Email	Address
Chennai	9952434865	nodalofficer.tn@in.airtel.com	Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004
AP and Telangana	9959334865	Nodalofficer.andhra@in.airtel.com	Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
Assam	9957134865	nodalofficer.nesa@in.airtel.com	Bharti Airtel Limited, Bharti House, Six mile Khanapara, Guwahati - 781022
Haryana	9996034865	nodalofficer.har@in.airtel.com	Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana
Kerala	9995834865	nodalofficer.ker@in.airtel.com	Bharti Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn,Maradu P O Kochi, 682304, Kerala
Orissa	9937449253	nodalofficer.orissa@in.airtel.com	Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
Maharashtra and Goa	9987234865	nodalofficer.mah@in.airtel.com	Bharti Airtel Limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014
Mumbai	9987234865	nodalofficer.mumbai@in.airtel.com	Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road , Malad West, Mumbai - 400064, Maharashtra
Tamil Nadu	9952434865	nodalofficer.tn@in.airtel.com	Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004
UP East	9935334865	nodalofficer.upe@in.airtel.com	Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
UP West and Uttarakhand	9897534865	nodalofficer.upw@in.airtel.com	Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
Kolkata	9831234865	nodalofficer.wb@in.airtel.com	Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Bihar and Jharkhand	9934334865	nodalofficer.bih@in.airtel.com	Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
Delhi NCR	9818334865	nodalofficer.del@in.airtel.com	Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
Gujarat	7490034865	nodalofficer.guj@in.airtel.com	Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad-380054
Himachal Pradesh	9805034865	nodalofficer.hp@in.airtel.com	Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
Jammu and Kashmir	9797334865	nodalofficer.jk@in.airtel.com	Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu & Kashmir 180012
Karnataka	9972534865	nodalofficer.kk@in.airtel.com	Bharti Airtel Limited, No 55, Divya Shree towers , Bannerghatta Road Bangalore-560029
MP and Chattisgarh	9893134865	nodalofficer.mpcg@in.airtel.com	Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh
North East	9612034865	nodalofficer.nesa@in.airtel.com	Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong-793003
West Bengal	9831234865	nodalofficer.wb@in.airtel.com	Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Punjab	9878434865	nodalofficer.pb@in.airtel.com	Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
Rajasthan	9928034865	nodalofficer.raj@in.airtel.com	Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan

If the resolution provided by the nodal officers is not satisfactory, then you may file an Appeal with the Appellate Authority (9:30 am to 6:30 pm from Mon-Fri), the contact details of the appellate authority are given below:

While raising an appeal to the Appellate Authority, Service Request No. shared by the complaint center should be available.
The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.

Appellate Authority

The Appellate Authority will revert with a resolution within 39 days from the date of filing the appeal.

Circle	Phone No.	Email Address	Office Address Bharti Airtel Limited
Bihar and Jharkhand	9934844866	appellate.bihar@in.airtel.com	Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
AP and Telangana	9959444865	appellate.andhra@in.airtel.com	Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
Assam	9957599118	appellate.nesa@in.airtel.com	Bharti House, Six-mile Khanapara, Guwahati - 781022
Haryana	9729044865	appellate.har@in.airtel.com	Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana
Jammu and Kashmir	9797344865	appellate.jk@in.airtel.com	B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
Karnataka	9972544865	appellate.kk@in.airtel.com	No 55, Divya Shree towers , Bannerghatta Road Bangalore - 560029
Kerala	9995844865	appellate.ker@in.airtel.com	SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala
MP and Chattisgarh	9981544865	appellate.mpcg@in.airtel.com	3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh
Mumbai	9987244865	appellate.mumbai@in.airtel.com	7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai - 400064, Maharashtra
North East	9612906264	appellate.nesa@in.airtel.com	Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003
Orissa	9937044865	appellate.orissa@in.airtel.com	Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
Tamil Nadu	9940644865	appellate.tn@in.airtel.com	No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004
Chennai	9940644865	appellate.tn@in.airtel.com	No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004
Delhi NCR	9958444865	appellate.del@in.airtel.com	Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
Gujarat	9724544865	appellate.guj@in.airtel.com	Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Himachal Pradesh	9805044865	appellate.hp@in.airtel.com	Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
Kolkata	9831844865	appellate.wb@in.airtel.com	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Maharashtra and Goa	9987244865	appellate.mah@in.airtel.com	Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune- 110014
Punjab	9878444865	appellate.pb@in.airtel.com	Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
Rajasthan	9928944865	appellate.raj@in.airtel.com	Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
UP East	9794544865	appellate.upe@in.airtel.com	TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
UP West and Uttarakhand	9997444865	appellate.upw@in.airtel.com	B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
West Bengal	9831844865	appellate.wb@in.airtel.com	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

Airtel Prepaid Customer Care Number

Circle	Phone No.
Delhi	9810198101
UP East	9935199351
UP West	9897098970
Punjab	9815098150
Haryana	9896098960
Himachal Pradesh	9816098160
J&K	9906099060
Kolkata	9831098310
West Bengal	9933099330
Bihar	9934099340
Shillong	9862098620
Assam	9954099540
Orissa	9937099370
Kerala	9895198951
Karnataka	9845098450
Andhra Pradesh	9849098490
TN / Chennai	9894198941
Madhya Pradesh	9893098930
Mumbai	9892098920
Maharashtra	9890098900
Gujarat	9898098980
Rajasthan	9950099500

Airtel Postpaid Customer Care Number

Circle	Phone No.
Chennai / Tamil Nadu	9894012345
AP and Telangana	9849012345
Assam	9954012345
Bihar and Jharkhand	9934012345
Delhi NCR	9810012345
Gujarat	9898012345
Haryana	9896012345
Himachal Pradesh	9816012345
Jammu and Kashmir	9906012345
Karnataka	9845012345
Kerala	9895012345
Kolkata	9831012345
Maharashtra and Goa	9890012345
MP and Chattisgarh	9893012345
Mumbai	9892012345
North East	9862012345
Orissa	9937012345
Punjab	9815012345
Rajasthan	9829012345
UP East	9935012345
UP West and Uttarakhand	9897012345
West Bengal	9933012345

Grievance Redressal - Related to Airtel Thanks App

If you have any grievances or concerns with respect to any content available on
Airtel Thanks, please write to our Grievance Officer at the below-mentioned email ID.

Name	Nitin Grover
Email	Content.Grievance@airtel.com
Address	Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

Office Address

Bharti Telemedia Limited
Plot No 16,Udhyog Vihar,
Phase IV, Airtel Center
Gurgaon 122015
Haryana, India.