Citibank Customer Care Number

Citibank Customer Care Number

Organization: Citibank

Toll free Number(s):

☎ 1800 267 2425 (To block card/unauthorized transaction)
☎ 1800 266 2400 (Grievance Redressal 10am-6pm Mon-Sat)

All India Number(s):

☎ 1860 210 2484 (24*7 Customer care-Credit Cards/ Citibanking/ Suvidha/ Loans*)
📞 70655 52484 (Missed call no.- To get registered for WhatsApp banking)

International Numbers:

+91 22 4955 2484 (For calling from outside of India)

Website: Official Website

Note: Citi India's consumer banking business has been transferred to Axis Bank, and Axis Bank will now serve Citi India's consumer banking customers.

IVRS Menu - 1860 210 2484

Select your preferred language (Press- 1. English, 2. Hindi)

After Select Language:

For information on credit card or bank accounts enter your card or account no.
Press *1- To report the loss of a card or any suspicious transaction or call.
Press *2- For information on your home loan, personal loan, or auto loan.
Press *3- To apply or to know more about a product or to know the status of your credit card application..

Important Links

Install App

Online Chat

Go to the official website
In the right corner there is an "Ask Me" option
Click on this
Type your query
Click on send

SMS Service (52484 or 9880752484)

S.No.	Request	Message format	Information	Example
Banking Accounts Information
1	Balance inquiry	BAL<space>Last 4 digits of your debit card number	To obtain the latest balance in your Citibank account	BAL 1234
2	Latest Salary Credit	SAL<space>Last 4 digits of your debit card number	To obtain the latest Salary Credit in your Citibank account	SAL 1234
3	Nearest ATM Location	ATM<space>Location	To obtain the location of the nearest Citibank ATM(s)	ATM Mulund Or ATM Noida
4	Duplicate account statement (only 1 request per day allowed)	DUPSTAT<space>Last 4 digits of your debit card number	To obtain a duplicate monthly statement. This will be delivered to your Email or to your mailing address as per your existing preference	DUPSTAT 1234
5	Cheque book Request (only 1 request per day allowed)	CHQBOOK<space>Last 4 digits of your debit card number	To obtain a new checkbook. A new checkbook with 50 leafs would be dispatched to your mailing address.	CHQBOOK 1234
6	One time Password (OTP)	OTP<space>Last 4 digits of your debit card number	To obtain an OTP for online transaction using your Debit card	OTP 1234
Money Transfer through IMPS (Immediate Payment Service)
7	Know your MMID (Mobile Money Identifier)	MMID<space>Last 4 digits of your debit card number	To obtain your MMID (Mobile Money Identifier) to perform instant IMPS transactions.	MMID 1234
8	Money Transfer through SMS (only for registered payees)	IMPS<space>Beneficiary MMID<space>Beneficiary Mobile number<space>Money to be transferred<space>Last 4 digits of your debit card number	You can transfer money to your existing registered payees through IMPS, through SMS	IMPS 9031234 9810012345 100 1234 (To transfer 100 INR to MMID - 9031234 & Mobile number - 9810012345)

Branch Offices

Branch Timings: 10 am to 2 pm on weekdays and working Saturdays.
Cash Timings: 10 am to 2 pm on weekdays and working Saturdays.
Branch Working days: Branches will remain closed on Sundays and 2nd & 4th Saturdays.

S.No.	Location	Phone Number	Address
1	Ahmedabad	079-40015740	Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009
2	Aurangabad	0240-6659009	Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001,
3	Bengaluru	080-67739333	No. 5, M.G. Road, Bengaluru - 560 001, .
4	Bengaluru	080-49008522	No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar, Bengaluru - 560 004,
5	Chandigarh	0172-6650900	SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009
6	Chennai	044-42274419	50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018 Branch Timings:- 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:- 10 am to 4 pm on weekdays and working Saturdays.
7	Chennai	044-49140222	50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018 Branch Timings:: 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:: 10 am to 4 pm on weekdays and working Saturdays.
8	Coimbatore	0422-4237305	657, Tristar Towers, Avinashi Road, Coimbatore - 641 037 Branch Timings:: 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:: 10 am to 4 pm on weekdays and working Saturdays.
9	New Delhi	011-66125400	Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi - 110 001
10	Delhi	011-49231800	27, Central Market, Sector II, Western Avenue Road, Punjabi Bagh West, Delhi-110 026
11	New Delhi	011-49812901	Ground Floor, International Trade Tower, Nehru Place, New Delhi - 110 019.
12	New Delhi	011-66415000	Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110 049,
13	New Delhi	011-49231700	33, Basant lok, Vasant Vihar, Priya PVR Complex, New Delhi - 110 057,
14	Faridabad	0129-4182250	24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007,
15	Gurgaon	0124-4893918	Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002,
16	Secunderabad	040-40005834	Ground Floor, Queens Plaza, S.P. Road, Begumpet, Secunderabad - 500 003
17	Hyderabad	040-66017101	Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad, Ranga Reddy District - 500 032
18	Jaipur	0141-4053302 0141-4053300	Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001,
19	Kochi	0484-4196500	38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682 035 Branch Timings: 10 am to 4 pm on weekdays and working Saturdays.
20	Kolkata	033 44003538 033 44003510	Kanak Building, 41, Chowringhee Road, Kolkata - 700 071
21	Kolkata	033 44095015 033 44095017	9, Brabourne Road, Bombay Mutual Building, Ground Floor, Kolkata - 700 001
22	Mumbai	022-25981401	Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400 615
23	Mumbai	022-40765172	Bombay Mutual Building, 293, D.N. Road, Fort, Mumbai - 400 001,
24	Mumbai	022-61757771	Ground Floor, FIFC Building, G-Block, Plot no c-54 and C55, Bandra Kurla Complex, Bandra (East), Mumbai - 400 098,
25	Mumbai	022-61416010	Mahatma Phule Bhavan, Palm Beach Road Junction, Sector 17, Vashi, Navi Mumbai - 400 705
26	Mumbai	022-42142652	322, West View Building, Linking Road, Khar (West), Mumbai - 400 052
27	Mumbai	022-61534036	Times Square IT Park, Wing "B", Unit No. 1, Andheri-Kurla Road, Marol Andheri (E), Mumbai - 400 059
28	Mumbai	022-40532123	Ground floor, Shop no.G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai - 400013
29	Nagpur	0712-6623101	Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001.
30	Nasik	0253-6647007	Rushiraj Presidency, Opp. Bhosala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422 005
31	Noida	0120-4396530	Ground Floor, Som Datt Tower, K-2, Sector-18, Noida 201301.
32	Pune	020-66064200	Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, Pune - 411 001,
33	Surat	0261-4082707	14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007
34	Vadodara	0265-6639210	Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007,
35	Lucknow	0522-4031217/ 1860 210 2484 (24*7 CitiPhone Helpline)	17/1, Ashok Marg, Ground Floor, Lucknow - 226 001

Grievance Redressal Mechanism

Levels	Process
Level 1	24-Hour CitiPhone Ask Me Through Email Letter Submission Through Citibank Online Inbox Interaction at Branch Banking Citi Managed Social Media Escalation made to Citibank seniors You will receive a response within 2 working days
Level 2	If the level 1 response is unsatisfactory, or not responded within 2 working days then write to the head of customer care through web form or head.customercare@citi.com You will receive a response within 2 working days
Level 3	In case of level 2 resolution is not satisfactory, or not get a response within 2 working days then you can write to- Principal Nodal Officer, through web form or principal.nodal.officer@citi.com You will receive a response within 2 working days Or you can call at 1-800-266-2400/ 022-49552400 (10am-6pm Mon-Sat) Except on national holidays or contact to nodal officers.
Level 4	In case you are not satisfied with the response or have not received a response you can write directly to senior management through web form. You will receive a response within 2 working days
Level 5	You can complain before the Banking Ombudsman. if the reply is not received from the bank within a period of one month.

Nodal Officers

Monday to Friday - 10am to 6pm; Sat- 10am to 2pm

Write instantly to the Principal Nodal Officer

S.No.	Officer	TelephoneNumber	Address & Email
1	Principal Nodal Officer	1800 266 2400 022-49552400	Citibank N.A. ., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. principal.nodal.officer@citi.com

Regional Nodal Officer Contacts

S.No.	Branch	Phone Number	Address & Mail	Coverage Area
1	Hyderabad	040-66017109	Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad - 500 032. regionalnodalofficer.south@citi.com	Andhra Pradesh & Telengana.
2	Bangalore	080-67739326	Citibank N.A., 5 M. G. Road, Bengaluru - 560 001. regionalnodalofficer.south@citi.com	Karnataka.
3	Chandigarh	0172-6650934	Citibank N.A. , SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009. regionalnodalofficer.north@citi.com	Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar & Ambala Districts of Haryana.
4	Delhi NCR	0120-4396555	Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110049. regionalnodalofficer.north@citi.com	Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), & the districts of Ghaziabad and Gautam Budh Nagar of U.P
5	Mumbai	022-42142651	Citibank N.A. , Times Square IT park, Wing B, Unit No 1, Andheri - Kurla Rd, Marol, Andheri East, Mumbai - 400059. regionalnodalofficer.west@citi.com	Maharashtra and Goa.
6	Chennai	044-66890076	Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. regionalnodalofficer.south@citi.com	Tamil Nadu, Union Territories of Puducherry(except Mahe Region) & Andaman and Nicobar Islands.
7	Kolkata	033-44095002	Citibank N.A., 9 Brabourne Road, Kolkata - 700001. regionalnodalofficer.east@citi.com	Orissa, West Bengal and Sikkim.
8	Ahmedabad	079-40015715	Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad - 380009. regionalnodalofficer.west@citi.com	Gujarat, Union Territories of Dadra & Nagar Haveli, Daman and Diu and Bhopal.
9	Lucknow and Kanpur	0522-4031203	Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow - 226001. regionalnodalofficer.north@citi.com	Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) & Uttaranchal.
10	Kochi and Trivandrum	0484-4196530	Citibank N.A., 38/1581 Fotofast House, M G Road, Ernakulam, Kochi - 682 035. regionalnodalofficer.south@citi.com	Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).
11	Jaipur	0141-4053301	Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur - 302001. regionalnodalofficer.north@citi.com	Rajasthan.

Senior Management Team

Citibank N.A, ACROPOLIS, 9th Floor, New Door No.148,
(Old No.68), Dr. Radhakrishnan Salai Mylapore, Chennai - 600 004
Mon-Sat 10:00 am to 6:00 pm) , except on National Holidays

S.No.	Head	Name	Contact No.
1	Country Head- Global Consumer Group	Arjun Chowdhry	044-66982006
2	Head- Credit Cards & Personal Loans	Arnika Dixit	044-66982007
3	Head- Retail Banking & NRI Business	Sharad Mohan	044-66982021
4	Head- Home Loans	Rohit Ranjan	044-66982022
5	Head- Operations & Technology, South Asia	Balaji Nuthalapadi	044-66982023
6	Chief Country Officer	Ashu Khullar	044-66982024

NRI Customer Care Number

NRI Banking

S.No.	Country	Toll-Free Number
1	Australia	1-800-252-856
2	Bahrain	8000-4884
3	Canada	1-800-248-4674
4	Europe	from UK: 0800 032 2484 from Europe: 00-800-2484 2484
5	Hong Kong	800-908-413
6	India	+9122 4955 2484
7	Singapore	1-800-225-7211
8	Thailand	001-800-65-6196
9	UAE	800-035703463
10	USA	1-800-248-4674

Forms Center

Mailing Address

S.No.	Country	Address
1	India	Regular Mail: Citibank,N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India. Registered or Certified Mail: Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004.
2	USA	Citibank NRI, PO Box 431, New York, NY 10013. Please do not send USD (or any foreign currency) cheques or cash to this PO Box address

Office Address

First International Financial Centre:
Plot Nos C-54 and C-55, G-Block,
Bandra Kurla Complex,
Bandra East, Mumbai 400098.