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India Customer Care https://www.indiacustomercarenumber.in/2023/07/federal-bank-customer-care-number.html

Federal Bank Customer Care Number | Mobile/Landline Helpline Number – 24X7 Support

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Federal Bank Customer Care Number: Looking for assistance with Federal Bank? Contact the Federal Bank Customer Care Number for prompt support and solutions. Our dedicated team is ready to help you with your banking queries and concerns. Call now for reliable customer service.

Organization: Federal Bank

Toll free Number(s): 

All India Number(s): 

Website: Official Website

IVRS Menu No. 1800 425 1199

  • Press 1: To report unauthorised transactions & blocking up services
  • Press 2: For general banking services
  • Press 3: For credit card services

Emails

👇 Federal Bank Mobile App Get it On 👇

Federal Bank Customer Care Number

NRI division or For customers abroad

Important Links

Customer Relations

SMS Banking Format

  • Get mini statement
  • Locate the Branches nearest to you
  • Transfer money 
  • Recharge Mobile 
  • Recharge DTH
  • Register for FedBook
  • Know your Balance
  • Recharge Bangalore
    Metro Transit Card
  • Request a Cheque Book
  • Cheque Status Enquiry
  • Know your MMID
  • Locate ATMs nearest to you

Missed Call Number

To get an account balance 8431900900
To get mini statement 8431600600
To check your eligibility for Debit Card EMI 7812900900
To get registered for Whatsapp Banking 8095500077

Steps To Block/ Report Unauthorised Transactions

Blocking your Debit card

Step 1: Get assistance - Contact Centre

Step 2: Self-Service -FedMobile ( Mobile Banking )

  • Block debit cards instantly using FedMobile, a Mobile banking facility.
  • Select the menu option Account Services ‐ Manage Debit Card. The list of cards issued in the account will be displayed.
    Scroll and select the card, want to block and click Block this card.

Step 3: Self-Service -FedNet (Internet Banking)

  • Block debit cards instantly using FedNet, an Internet Banking facility.
  • Select the menu option Debit Card Services ‐ Block Debit Card. The list of cards issued in the account will be displayed.
    Select the card, want to block and click Submit.

Step 4: Self-Service - SMS

  • Send an SMS from the mobile number registered in the following format to the number 5676762 OR 9895088888
  • BLOCK<space>Last Four Digits of your Debit Card
  • The particular debit card linked to the registered mobile number will be blocked.
  • An SMS confirmation will be received instantly on the registered mobile number of the customer.

Step 5: Get assistance - Branch

Contact to branch to block the debit card

Blocking of Credit Card

Step 1: Get assistance - Contact Centre

Step 2: Self-Service -FedNet ( Internet Banking )

  • Block Credit cards instantly using FedNet, an Internet Banking facility.
    • Login to FedNet using valid credentials.
    • Select the Credit Card module from the home screen.
    • Under Credit Card Management Services, select Manage Card.
    • Click on the Report Missing Card under the Manage Card section.
    • Customers can mention the details of a Missing/Stolen Card and can report a  lost/stolen card
      and apply for a new card.

Reporting of transaction/s not done by you

Step 1: Reporting by calling our Contact Centre

To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by the customer,
report at 1860-419-1199 to avail of the services of the Contact Centre.

 Step 2: Reporting via e-mail

Customers may e-mail ehelp@federalbank.co.in. 

 Step 3: Reporting via sending an SMS

By sending an SMS to 9895088888 from the registered mobile number in the format given below:
Format: NO <space> last four digits of Federal bank account number
Example: NO 1248

 Step 4: Reporting via the website

To report unauthorised transactions (Click here)

While reporting, the following details need to be furnished by the customers, depending upon the
a channel through which transaction is done

 Step 1: To report  transactions not done by you through Internet Banking (FedNet)/ Mobile
Banking (FedMobile)

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction

 Step 2: To report  Debit Card or ATM card transactions not done by you

  • A debit card or ATM card number
  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  • Date of transaction
  • Transaction amount

Nodal Officer of the bank for MSME Complaints and Queries

Sri Rathish.R
Vice President Business
Banking Department
The Federal Bank Ltd
6th Floor
Federal Towers,
Ernakulam - 682031
Tel.: 0484 - 2201639
Email: rathishr@federalbank.co.in

For any complaints other than those related to MSME, Please write to
Grievance Redressal Team: support@federalbank.co.in.

For queries related to FedNet Internet Banking

FedNet User ID,  Full Name, Email ID registered with bank records and any one of the following details:

  • Date of Birth
  • Customer ID

You can also contact us via Email: fednetinfo@federalbank.co.in

Level 1 :

Level 2 :

If customers are not happy with the resolution, please contact Zonal Nodal Officer

List of Zonal Officers for Grievance Redressal

Zone Name of the
Zonal officer		 Designation Telephone Fax E-mail Address
Mumbai Mahesh R Vice President
& Zonal Head		 022- 26566702 022- 26506922 bbyg@federalbank.co.in The Federal Bank Ltd,
Zonal Office,
Laxmi Towers, A-1,
4Th Floor,
Bandra Kurla Complex,
Bandra (East), Mumbai,
Maharastra PIN-400 051
Bangalore Dileep B Vice President
& Zonal Head		 080- 22110054 080- 22110052 bgrr@federalbank.co.in The Federal Bank Ltd,
Zonal office 1st Floor,
Halcyon Complex, No.9,
St. Marks Road, Bangalore,
Karanataka, PIN -560001
Kolkata Sabu R S Vice President
& Zonal Head		 033- 68151265
033- 68151252		 033- 22830842 calg@federalbank.co.in The Federal Bank Limited,
Zonal Office, Kolkata,
91/A/1, Avani Signature,
Park Street, Kolkata 700016,
West Bengal
Ernakulam Kuriakose
Conil		 Senior Vice
President
& Zonal Head		 0484- 2201177 0484- 2385528 ekmr@federalbank.co.in The Federal Bank Ltd,
Zonal Office, 6th Floor,
Federal Towers,
Marine Drive,
Ernakulam, Kerala,
PIN-682 031
Kozhikode Regi C V Vice President
& Zonal Head		 0495- 2709600 0495- 2744575 kkdr@federalbank.co.in The Federal Bank Ltd,
2nd Floor, Federal Towers,
27/97G, Mavoor Road,
Kozhikode, Kerala,
PIN - 673016
Chennai Eqbal Manoj Senior Vice
President
& Zonal Head		 044- 28587516 044- 28588816 mdsr@federalbank.co.in The Federal Bank Ltd,
Zonal Office Bhattad Tower,
Ist Floor, 30,
West Cott Road,
Royapettah, Chennai,
Tamil Nadu, PIN -600 014
NewDelhi Ravi Ranjit Vice President
& Zonal Head		 011- 40733918 011- 25881075 ndlr@federalbank.co.in The Federal Bank Ltd,
Zonal Office,
Federal towers 2/2,
West Patel Nagar,
New Delhi,
West Delhi, NCT Of DeIhi,
110 008
Kottayam Binoy
Augustine		 Vice President
& Zonal Head		 0481- 2302329 0481- 2302329 ktmr@federalbank.co.in The Federal Bank Ltd,
Zonal Office, Mar Makil
Centenary Memorial Building,
S H Mount P O, Kottayam,
Kerala, PIN - 686006
Thiruvananthapuram Renji Alex Vice President
& Zonal Head		 0471- 2780657 0471- 2330485 tvmr@federalbank.co.in The Federal Bank Ltd,
Zonal Office, Federal towers
Thiruvanathapuram,
Kerala-695 001

Level 3 :

If a customer complaint has not been handled properly or there has been a delay in resolving the issue to satisfaction,
please escalate to Principal Nodal Officer:

  • support@federalbank.co.in
  • Ms Shalini Warrier
  • Executive Director and Principal Nodal Officer
  • CEO's Secretariat, The Federal Bank Ltd.
    Federal Towers, Aluva, Kerala.
  • 0484-2626366
  • Shri. Shyam Srinivasan ( MD & CEO )
    The Federal Bank Ltd.
    Corporate Office, Aluva, Kerala.
    Fax: 0484-2622672

Level 4 :

If the customer is still not satisfied with the resolution of the complaint then the customer can approach the Banking Ombudsman.
The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

Address & Area of Operation of RBI Ombudsmen

NRI Grievance Redressal

For customers abroad, they can write to: nrisupport@federalbank.co.in

List of Zonal Offices

Zonal Office Email_address Address
Bangalore bgrr@federalbank.co.in

Federal Bank Ltd, Bangalore Zonal Office
1st Floor, Halcyon Complex, No.9,
St.Marks Road, Bangalore- 560001
Chennai mdsr@federalbank.co.in Federal Bank Ltd, Bhattad TowerIst
Floor, 30, West Cott Road, Royapettah,
Chennai-600 014
Ernakulam ekmr@federalbank.co.in Federal Bank Ltd, 6Th Floor, Federal
Towers, Marine Drive,, Ernakulam-682 031
Kolkata calg@federalbank.co.in Avani Signature, 91A/1 Park Street
Opposite St. Xavier's College
Kolkata - 700016
Kottayam ktmr@federalbank.co.in Federal Bank Ltd, Mar Makil Centenary
Memorial Building, SH Mount P O,
Kottayam, Kerala-686006
Kozhikode kkdr@federalbank.co.in Federal Bank Ltd, Federal Towers, 27/97G,
Mavoor Road, Kozhikode-673 016
Mumbai bbyg@federalbank.co.in Federal Bank Ltd, Laxmi Towers, A-1,
4Th Floor, Bandra Kurla Complex,, Bandra
(East), Mumbai-400 051
New Delhi  ndlr@federalbank.co.in Federal Bank Ltd, Zonal Office, Federal
Towers, 2/2, West Patel Nagar,
Opp. Metro Pillar No. 196
New Delhi 110008
Thiruvananthapuram tvmr@federalbank.co.in Federal Bank Ltd, P.B. No. 303, Federal
Towers, M.G.Road, Statue-695 001

List of Regional Offices

Region Email Address Address
Ahmedabad ahdy@federalbank.co.in
 Federal Bank Ltd, Ahmedabad Regional Office,
401, RBS, Opp. H K College
Ashram Road, Ahmedabad, Gujarat-380009
Alapuzha
 apyr@federalbank.co.in Federal Bank Ltd, Alapuzha Regional Office
Convent Square, CCNB Road, Alappuzha-688001
Aluva alwy@federalbank.co.in Federal Bank Ltd, Parackal Towers, Parur
Junction, Aluva-683102
Attingal atly@federalbank.co.in Federal Bank Ltd, Attingal Regional Office,
Ground Floor, Regency Mall, Mamom, Kizhuvilam P O, 
Attingal, Thiruvananthapuram-695104
Bangalore North bgry@federalbank.co.in Federal Bank Ltd, Bangalore North Regional Office
No. 9 3rd Floor, Halcyon Complex,
St.Marks Road, Bangalore- 560001
Bangalore South bgry@federalbank.co.in Federal Bank Ltd, Bangalore South Regional Office
No.9 1st Floor, Halcyon Complex,
St.Marks Road, Bangalore- 560001
Bhubaneswar bbsy@federalbank.co.in Federal Bank Ltd, Bhubaneswar Regional Office
14B, 1st Floor,Janpath, Bapuji Nagar
Bhubaneswar-751006
Chandigarh cghy@federalbank.co.in Federal Bank Ltd, SCO 867, First Floor, NAC
Mani Majra, Chandigarh (UT) - 160101
Chennai mdsy@federalbank.co.in Federal Bank Ltd, Chennai Regional Office
Third Floor, Trinity Towers
30 Conron Smith Road
Gopalapuram, Royapettah Chennai, Tamilnadu
Coimbatore cbey@federalbank.co.in Federal Bank Ltd, Coimbatore Regional Office
21 Variety Hall Road
Coimbatore, Tamil Nadu
Ernakulam ekmy@federalbank.co.in Federal Bank Ltd, 1st Floor, Federal Towers,
Marine Drive, Ernakulam-682031
New Delhi East ndey@federalbank.co.in Federal Bank Ltd, Gurgaon Regional Office
483/16, Chandan Palace, Gurgaon
Haryana - 122001
New Delhi West ndwy@federalbank.co.in Office of the regional head, The Federal Bank Ltd, 
Federal Towers,2/2 West Patel Nagar, Upper Ground Floor
Opp. Metro Pillar 196, Patel Road, New Delhi - 110008
Guwahati ghty@federalbank.co.in Ramananda Towers, Paltan Bazar, 
G S Road,Guwahati-781007
Hyderabad hydy@federalbank.co.in The Federal Bank Limited, 
Office of the Regional Head, Flat No. 101,1st Floor, 
Krishna Plaza, No. 6-2-953, Khairatabad
Opp. Shadan College, Hyderabad- 500004
Indore idry@federalbank.co.in Plot No.7, PU 4, Scheme 54,
Near Apna Sweets, Vijay Nagar Square
A B Road
Indore
Irinjalakuda ijky@federalbank.co.in
 Federal Bank Ltd, P B No.31, C K K Complex,
Thrissur Road, Tana, Irinjalakuda-680121
Kannur cnny@federalbank.co.in Federal Bank Ltd, Kannur Regional Office
3rd Floor, Aditya Tower, Kannur South Bazar
Opp. R T O Office, Kannur - 670002
Kolhapur khrr@federalbank.co.in Federal Bank Ltd, 751- B, Raviwar Peth,
Azad Chowk, Kolhapur, Maharashtra - 416012
Kolkata caly@federalbank.co.in
 Federal Bank Ltd, 2B, Regency 6
Hungerford Street, Kolkata, West Bengal - 700017
Kollam qlny@federalbank.co.in Federal Bank Ltd, Kurumpelil Avenue, Polayathode,
Kollam-691021
Kottayam ktmr@federalbank.co.in Federal Bank Ltd, Kottayam Regional Office,
Mar Makil Centenary Memorial Building, SH Mount P.O
Kottayam--686006
Kozhikode kkdy@federalbank.co.in 1st Floor, Federal Towers
27/97G, Mavoor Road, Kozhikode - 673016
Madurai mduy@federalbank.co.in Federal Bank Ltd, Madurai Regional Office
Flat No 320, 80 Feet Road
Anna Nagar P O, Madurai
Tamilnadu - 625020
Malappuram mpmy@federalbank.co.in First Floor - Bava's Arcade
Kizhakethala Junction
Down Hill P O, Malappuram-676519
Mangalore mgry@federalbank.co.in Federal Bank LTD, Regional Office-Mangalore
Ground Floor, the Vintage, Kankanady Bye Pass Road,
Kankanady, Dakshina Kannada, Mangalore- 575 002
Karnataka
Mavelikara mvky@federalbank.co.in Federal Bank Ltd, Puthiyacavu, Mavelikara, -690101
Mumbai bbyy@federalbank.co.in Federal Bank Ltd, A-1, Laxmi Towers, Bandra Kurla
Complex, Bandra East, Mumbai-400051
Muvattupuzha mpzy@federalbank.co.in Federal Bank Ltd, Vettuvazhi Plaza, Aramanapady,
Muvattupuzha-680001
Navi Mumbai mgry@federalbank.co.in Federal Bank Ltd, Navi Mumbai Regional Office,
Office No. 910,
09th Floor, Plot No. 19-20,
Satara Plaza, Sector 19 D,
Palm Beach Road, Vashi,
Navi Mumbai, Maharashtra
Pin - 400703
New Delhi ndcy@federalbank.co.in Office of Regional Head - New Delhi Central Region,
1/7 First Floor, Patel Road
Opp.Metro Pillar No.177
Patel Nagar, New Delhi - 110008
Pala play@federalbank.co.in Federal Bank Ltd, Pala Regional Office,
Chooranolickal Mereena Towers,
Kattakkayam Road,Pala-686575
Palakkad pgty@federalbank.co.in The Federal Bank Ltd, Office of the Regional Head,
Saikrishna Residency, Kunnathurmedu, Palakkad 
678013
Pathanamthitta ptar@federalbank.co.in Federal Bank Ltd, P.B. No. 80, College
Road, Pathanamthitta-689 645
Pune pney@federalbank.co.in Federal Bank Ltd, Pune Regional Office,
403, May Fair Tower
Wakadewadi, Shivaji Nagar
Pune, Maharastra - 411005
Salem slmy@federalbank.co.in Federal Bank Ltd, Salem Regional Office,
No 20, Ramakrishna Road
Salem, Tamil Nadu-636007
Surat slmy@federalbank.co.in Federal Bank Ltd, Surat Regional Office
Ground Floor, Riddhi Shoppers
Adajan Hazira Road,Adajan,
Surat, Gujrat-395009
Thiruvananthapuram tvmy@federalbank.co.in Federal Bank Ltd, Thiruvananthapuram Regional Office,
TC 18/ 1922 (2 ), Near Supreme Bakers
Kowdiar.P.O, Kuravankonam, Thiruvananthapuram-695003
Thodupuzha tpzy@federalbank.co.in Federal Bank Ltd, Thodupuzha Regional Office,
Kalarickal Bazar, Pala Road, Thodupuzha, Idukki-685584
Thrissur tcry@federalbank.co.in Federal Bank Ltd, Thrissur Regional Office
ST Nagar, TB Road, Thrissur, Kerala
Tiruvalla tlay@federalbank.co.in Federal Bank Ltd, M C Road, Tiruvalla, -689101

Overseas Offices

Head Office

Federal Bank Limited,
Federal Towers, Bank Junction, Aluva,
Kerala -683 101
Fax: 0484-2626366

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