India Customer Care
https://www.indiacustomercarenumber.in/2023/06/airtel-digital-tv-customer-care-number.html
Airtel Digital Tv Customer Care Number
Airtel Digital Tv Customer Care Number
Organization: Airtel
Toll free Number(s):
- ☎ 1800 103 6065 (Customer Support, 24x7)
- ☎ 121 (Queries & requests)
- ☎ 198 (Complaints)
All India Number(s):
- ☎ 0124 4448080 (North - - Airtel Digital TV Care)
- ☎ 080-4444 8080 (South - Airtel Digital TV Care)
- ☎ 033-4444 8080 (East - Airtel Digital TV Care)
- ☎ 020-4444 8080 (West - Airtel Digital TV Care)
- ☎ 84482 84708 (Missed call no.- To refresh your DTH connection)
- ☎ 88004 88001 (Missed call no.- To upgrade your box)
- ☎ 81300 81300 (Know Your Account Details Give a Missed Call)
- ☎ *121*6# (For Airtel Users)
- ☎ 12150 (For Airtel Users - From registered mobile number)
Website: Official website
- 121@airtel.com (Broadband)
- digitaltv@airtel.com
Install App
Important Links
SMS Service
| Service | Keywords |
|---|---|
| Balance | SMS ‘BAL’ to 54325 from your Registered Mobile Number |
| To Add Channel | Send an SMS with ADD to 54325 from your registered mobile number |
| To Remove Channel | SMS with REM to 54325 from your registered mobile number. |
| Refresh Airtel DTH Setup Box | Send an SMS from your Registered Mobile Number ‘HR’ to 54325. |
Troubleshooting Problem Contacts
| State Name | Contact No. |
|---|---|
| Madhya Pradesh & Chhattisgarh | 0755-4448080 |
| Uttar Pradesh | 0522-4448080 |
| Karnataka | 080-44448080 |
| Andhra Pradesh & Telangana | 040-44448080 |
| Mumbai | 022-44448080 |
| Maharashtra | 020-44448080 |
| Himachal Pradesh | 8628048080 |
| Assam | 8133848080 |
| Jammu & Kashmir | 9596748080 |
| Bihar & Jharkhand | 9955148080 |
| WB | 033-44448080 |
| Delhi | 011-44448080 |
| Tamil Nadu | 044-44448080 |
| Kerala | 0484-4448080 |
| North East | 8132948080 |
| Haryana | 0124-4448080 |
| Gujarat | 079-44448080 |
| Rajasthan | 0141-4448080 |
| Orissa | 7077448080 |
| Punjab | 0172-4448080 |
Complaint Redressal Process
Level 1
- You can complain through customer care centers in your state.
- You can email your queries, comments, or suggestions to digitaltv@airtel.com.
Level 2
- If your complaint is not resolved by the customer support team, contact nodal officers of your state.
| Sr. No | State | Nodal Officer Name | Nodal Officer Number | Nodal Officer Email ID | Address Bharti Airtel Limited |
|---|---|---|---|---|---|
| 1 | Arunachal Pradesh | Biddyut Goswami | 9612402426 | dthnodal.nesa@airtel.com | Bharti House, 4th floor, Six mile, Guwahati-781022 |
| 2 | Assam | Biddyut Goswami | 9678216305 | dthnodal.nesa@airtel.com | |
| 3 | Manipur | Biddyut Goswami | 9612402426 | dthnodal.nesa@airtel.com | |
| 4 | Meghalaya | Biddyut Goswami | 9612402426 | dthnodal.nesa@airtel.com | |
| 5 | Mizoram | Biddyut Goswami | 9612402426 | dthnodal.nesa@airtel.com | |
| 6 | Nagaland | Biddyut Goswami | 9612402426 | dthnodal.nesa@airtel.com | |
| 7 | Tripura | Biddyut Goswami | 9612402426 | dthnodal.nesa@airtel.com | |
| 8 | Bihar | Ashish Kumar | 9771472070 | dthnodal.bh@airtel.com | , Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
| 9 | Jharkhand | Joyprakash Paul | 9771472070 | dthnodal.bh@airtel.com | Riviresa building, 2nd Floor, Opp Ranuak automobile, old HB road, Kokar Ranchi-834001 |
| 10 | Sikkim | Soumen Bhar | 9800001135 | dthnodal.wb@airtel.com | Bharti Telemedia Ltd, Infinity Building, 7th Floor, Sector V, Salt Lake City, Electronics Complex, Kolkata, 700091 |
| 11 | West Bengal | Soumen Bhar | 033-44131303 | dthnodal.wb@airtel.com | Bharti Telemedia Ltd, Infinity Building, 7th Floor, Sector V, Salt Lake City, Electronics Complex, Kolkata, 700091 |
| 12 | Orissa | Goutam Basak | 9937238464 | dthnodal.or@airtel.com | Bharti Airtel Ltd,6th Floor,Plot No E-13/1,Industrial Estate,Chandaka(Infocity) Chandrashekharpur,Bhubaneswar Orisa-751024 |
| 13 | Delhi-NCR | Kapil Dabral | 011-44985547 | dthnodal.dl@airtel.com | Bharti Airtel Limited, Plot No 16, Udyog Vihar- Phase 4, Gurgaon- 122015 |
| 14 | Haryana | Samit Jaswal | 0172-4458687 | dthnodal.hr@airtel.com | Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101 |
| 15 | Himachal Pradesh | Ashish Kumar | 0172-4458687 | dthnodal.hp@airtel.com | Block No 11A, SDA Complex, Kasumpati, Shimla 171009 |
| 16 | Jammu & Kashmir | Munish Awasthi | 9622021220 | dthnodal.jk@airtel.com | B2- 3rd Floor South Block Bahu Plaza Jammu – 180006 |
| 17 | Punjab | Sandeep Lathwal | 0172-4458687 | dthnodal.pb@airtel.com | Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101 |
| 18 | Uttar Pradesh | Vijay Raj | 0522-4414761 | dthnodal.up@airtel.com | Bharti Airtel Limited, TCG, 7/7, Vibhuti Khand, Gomti Nagar, Lucknow- 226010 |
| 19 | Uttaranchal | Vijay Raj | 0522-4414761 | dthnodal.up@airtel.com | Plot no-29 Industrial Area , Patel Nagar opposite Indresh Hospital Dehradun,248001 |
| 20 | Karnataka | Shashikanth Koppal | 080-41704930 | dthnodal.kk@airtel.com | Bharti Telemedia Limited, # 56/4, Sharada Towers, Nandidurga Road, Benson Town, Bangalore - 560 046 |
| 21 | Lakshadweep | Harish C.H | 044-42102783 | dthnodal.kl@airtel.com | Bharti Telemedia Ltd, SL Avenue, Kundanoor Junction, Maradu PO , Cochin 682304 |
| 22 | Kerala | Harish C.H | 0484-4100064 | dthnodal.kl@airtel.com | |
| 23 | Pondicherry | C.Sankaranarayanan | 044-42102783 | dthnodal.tn@airtel.com | Bharti Telemedia Limited,6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai, 600017 |
| 24 | Tamil Nadu | C.Sankaranarayanan | 044-42102783 | dthnodal.tn@airtel.com | |
| 25 | Andhra Pradesh | Senthil Easwaran | 040-40024449 | dthnodal.ap@airtel.com | Bharti Telemedia Ltd. C/o Bharti Airtel Ltd. Splendid Towers (Ground Floor), Opposite Begumpet Police Station, HUDA Road, Hyderabad - 500 016 |
| 26 | Daman & Diu | Gourav Dutt | 079-40037114 | dthnodal.gj@airtel.com | Bharti Telemedia Ltd., 2nd Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad - 380054 |
| 27 | Gujarat | Gourav Dutt | 079-40037114 | dthnodal.gj@airtel.com | |
| 28 | Maharashtra | Kiran Konchady | 022-40213261 | dthnodal.mum@airtel.com | Bharti Telemedia Limited,5th Floor, Interface Building, Link Road, Malad West, Mumbai, 400064 |
| 29 | Chhattisgarh | Umesh Warathe | 0755-4218001 | dthnodal.mpcg@airtel.com | Bharti Telemedia Limited,2 Floor,1 Malviya Nagar,Bhopal, Madhya Pradesh,462003 |
| 30 | Madhya Pradesh | Umesh Warathe | 0755-4218001 | dthnodal.mpcg@airtel.com | Bharti Teelmedia Ltd, 3rd Floor, Metro Tower, AB Road, Scheme No. 54, Indore 452010, MP |
| 31 | Rajasthan | Mohammed Izhar | 0141-4411822 | dthnodal.rj@airtel.com | Bharti Telemedia Ltd. 3rd Floor, Sunny House, Malvia Marg, C Scheme, Jaipur, 302001 |
| 32 | Goa | Amit Tripathi | 020-40031591 | dthnodal.mh@airtel.com | C/o M/s. Globe Enterprises (Service Franchisee), Manjunath Apartments, Shop No.6, Muridha Road, Madgaon, Goa, 403602 |
Level 3
- You can also complain online through the Website by filling in your registered mobile number/service id.
Error Messages on the Screen
| Error Messages | Error On TV Screen | Reason | Troubleshooting |
|---|---|---|---|
| Error Code: B001 | NO SIGNAL (Error: B001) |
Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cables or Connectors Loose cable connection from Set Top Box Some obstacles in front of the Dish |
|
| Error Code: 2 | Please check, the viewing card is not inserted properly in the Set-top box (Error Code:4) | If the viewing card is not inserted properly or not being detected | Gently pull out the viewing card, wipe it with a dry cloth, and reinsert it with the gold chip facing down and arrow toward the box. If the issue still persists, please call the call center. |
| Error Code: 4 | This channel is not subscribed by you (Error:4) | Your current subscription does not include this channel | Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care. |
| Error Code: 6 | The account is suspended due to a low balance (Error Code:6) |
When the Account balance turns negative. | Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge. |
Telemarketer Registration
| Circle/State | Name | Email Id |
|---|---|---|
| AP | Thirupathi S, Sateesh | Thirupathi.S@airtel.com, satheesh.b@airtel.com |
| Bihar | Kunwar Deep | kunwar.deep@airtel.com |
| Delhi | Mukesh Kumar | Mukesh6.Kumar@airtel.com |
| Gujarat | Vijaykumar Savaliya | Vijaykumar.Savaliya@airtel.com |
| Karnataka | Anand MR | anand1.mr@airtel.com |
| Tamil Nadu & Kerala | Prahalathan N | prahalathan.n@airtel.com |
| Mumbai | Kunal Bhoir | kunal.bhoir@airtel.com |
| Maharashtra | Lalit Wadkar | Lalit.Wadkar@airtel.com |
| MP & CG | Mahendra Sirvas | mahendra.srivas@airtel.com |
| Assam & NE | Prabhjyot Gill | Prabhjyot.Gill@airtel.com |
| Rajasthan | Hanuman Rathore | Hanuman.Rathore@airtel.com |
| UN (Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir) |
Harjeet Singh | Harjeet.Saini@airtel.com |
| Kolkata, West Bengal | Oendrila Biswas | Oendrila.Biswas@airtel.com |
| Odisha | Naresh Chandra Biswal | Naresh.Biswal@airtel.com |
| UP East / UP West | Taru Srivastava | taru.srivastava@airtel.com |
Ombudsman Contact
The Ombudsperson, Bharti Enterprises Ltd. Bharti Crescent,
1, Nelson Mandela Road Vasant Kunj, Phase II,
New Delhi – 110070
Email: ombudsperson@bharti.in
For Partner Support
- Call: 18001033101
- Email: Airtel.partner@airtel.com
Head Office Address
Bharti Telemedia Limited
Plot No 16,Udhyog Vihar,
Phase IV,
Airtel Center
Gurgaon 122015
Haryana, India
Registered Office
Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent, 1 Nelson Mandela Road,
Vasant Kunj, Phase II,
New Delhi - 110 070.
Tel. No.: 011-4666 6100
Fax No.: 011-4666 6411
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