India Post Customer Care Number

 India Post Customer Care Number

Organization: India Post

Toll free Number(s): 

• ☎ 1800 266 6868 (Customer Support, 9am-9pm Mon-Sat)
• ☎ 1800 425 2440 (For ATM/ debit card, mobile/ internet/ SMS banking related grievances)

Website: Official website

IVRS Menu: 1800 266 6868

Select your Prefered Language (Hindi/English)

• Press 1- For Delivery Status update from your mail bookings, money orders, or items ordered online.
• Press 2- To get codes and estimates for articles like speed post, registered post, parcel, etc.
• Press 3- To know the premium due date, and premium amount on your postal life insurance.
• Press 4- To know the policy status, policy maturity date, maturity amount, and
  sum assured on your postal life insurance.
• Press 5- To know the account balance on your postal banking savings, recurring deposit, or public provident fund.
• Press 6- For Blocking your ATM card.
• Press 7- For other services.

After Pressing any number call will be transferred to the Customer Care Executive

Email

• dopebanking@indiapost.gov.in (For any complaints/queries regarding net banking)

Important Links

• Contact support
• Locate post office
• Feedback form
• Register your complaint
• Tracking of mail items
• Grievance/Complaints
• Track complaints status
• Online banking

Speed Post information, Complaints, and tracking problems​

City	Email Id
Speed Post Customer Service
Delhi	nsh.delhi@indiapost.gov.in
Mumbai	nsh.mumbai@indiapost.gov.in
Chennai	nsh.chennai@indiapost.gov.in
Kolkata	nsh.kolkataairport@indiapost.gov.in
Bangalore	nsh.bangalore@indiapost.gov.in
Hyderabad	nsh.hyderabad@indiapost.gov.in
Ahmedabad	nsh.ahmedabad@indiapost.gov.in
Pune	nsh.pune@indiapost.gov.in
Kochi	nsh.kochi@indiapost.gov.in
Speed Post Complaints Information
Delhi	nsh.delhi@indiapost.gov.in
Mumbai	nsh.mumbai@indiapost.gov.in
Chennai	foreignpost.chennai@indiapost.gov.in
Kolkata	nsh.kolkataairport@indiapost.gov.in

Directory of Officers and Employees

Department Wise Contacts

Directory of Officers and Employees

Name	Designation	Direct/Fax no.	Residence/e-mail ID	Fax/ EPABX
Minister of Communications
Shri Ashwini Vaishnaw	Cabinet Minister	011-23739191, 011-23372177	moc-office@gov.in	011-23723330
Shri Abhishek Kumar Singh	Director	011-23739191, 011-23372177	moc-office@gov.in	011-23723330
Dr. Mahatme Sandeep Namdeo	Private Secretary	011-23739191, 011-23372177	moc-office@gov.in	011-23723330
Minister of State in the Ministry of Communications
Shri Devusinh Chauhan	Hon'ble Minister	011-23372414 , 011-23372565	mosc-office@gov.in	011-23372277
Shri Jayesh N Raval	Additional Private Secretary	011-23372565	jayeshraval40@gov.in	011-23372277
Shri Rahul Ghosh	Assistant Private Secretary	011-23372414, 011-23372565	rahul.ghosh1504@gov.in	011-23372277
Shri Sanjeev Sharma	DDG (MoSC)	011-23096269, 011-23096270	-	-
Secretary (Posts)
Shri Vineet Pandey	Secretary	011-23096060	secretary-posts@indiapost.gov.in	4800
Shri Pawan Kumar Dubey	Senior Principal Private Secretary	011-23096060	-	4800
Shri Saugat Dey	Principal Private Secretary	011-23096060	-	4800
DG Posts
Shri Alok Sharma	Director General Postal Services	011-23096187	dgposts@indiapost.gov.in	4709
Postal Services Board
Shri Vineet Pandey	Secretary, Department of Posts and Chairperson, Postal Services Board	011-23096060	secretary-posts@indiapost.gov.in	4800
Shri Alok Sharma	Director General(Posts)	011-23096187	dgposts@indiapost.gov.in	4709
Ms. Aindri Anurag	Member (Operations) 325(PAX)	011-23096080, 011- 23387709	memberom@indiapost.gov.in	4713
Shri Sanjay Sharan	Member (Technology)	011-23096172	membertech@indiapost.gov.in	4707
Ms. Smita Kumar	Additional Director General(Coordination), PSB	011-23096233	adgposts@indiapost.gov.in	4708
Shri Vinaya Prakash Singh	Member (Personnel)	011-23096078	memberp@indiapost.gov.in	4711
Ms. Manju Pandey	Member (Banking and DBT)	011-23096082	memberbanking@indiapost.gov.in	4712
Ms. Alka Jha	Member (Planning and HRD)	011-23096186	memberplanning@indiapost.gov.in	4714
Major General Damodar Vasanth Mahesh	Member (PLI) and Chairman, PLI Investment Board	011-23096187	memberpli@indiapost.gov.in	4709
Partha Sarthi Das	AS and FA	011-23096083	asfa@indiapost.gov.in	4715
Shri Aman Sharma (Additional Charge)	Secretary, Postal Services Board	011-23096178	secretary-psb@indiapost.gov.in	4900
SR.Deputy Directors General
Ms. Anula Kumar	Sr. DDG (Vigilance) and CVO	011-23096099, 011- 23044716	cvo@indiapost.gov.in	4716
Md. Shahbaz Ali (Additional Charge)	Sr.DDG (PAF)	011-23096096	srddgpaf@indiapost.gov.in
Deputy Directors General
Shri Aman Sharma	DDG(CP)	011-23096024	sharma.aman@nic.in	4963
Nirmaljit Singh	DDG (SR, Legal, and VP)	011-23096201	ddgsrl@indiapost.gov.in, ddgvp@indiapost.gov.in	4719
Jagdeep Gupta	DDG (P)	011-23096098	ddgp@indiapost.gov.in	4724
Ms. Hena Usman	DDG (Trg. and WL)	011-23096024, 011-23044736	ddgtraining@indiapost.gov.in	4728
Ms.Rashi Sharma	DDG (Establishment)	011-23096184	ddgestt@indiapost.gov.in	4718
Dr. (Ms.). Amarpreet Duggal	Public Grievances, Quality Assurance and Inspections	011-23096087	ddgpgq@indiapost.gov.in	4729
R Anand	PMU	011-23096088	ddgpmu@indiapost.gov.in	4731
Shri P N Ranjit Kumar	Postal Operations	011-23096179	ddgpo.dte@indiapost.gov.in	4732
Pawan Kumar Singh	DDG (FS)	011-23096101	ddgfs@indiapost.gov.in	4720
Shri Sunil Sharma	DDG (Philately)	011-23096095	ddgphilately@indiapost.gov.in	4730
Sandhya Singh	DDG (STT)	011-23096011	ddgstt.dte@indiapost.gov.in	4976
Dinesh Kumar Jaini	DDG (Budget)	011-23044723		4740
Kushal Kumar Pathak	DDG (Technology) 941(PAX)	011-23096201	65656760, ddg.tech@indiapost.gov.in	6700
Rajeev Kumar	DDG (Finance)	011-23096019	ddg.finance@indiapost.gov.in	4721
Shri Dushyant Mudgal	Mail Operations	011-23096093	ddgmb@indiapost.gov.in	4733
Shri Dinesh Kumar Sharma	DDG (Mission Karmyogi)	011-23096178	ddgpbi@indiapost.gov.in	4727
Prannoy Sharma	DDG (IR and GB)	011-23096090	ddgir@indiapost.gov.in	4727
M U Abdali	DDG (Estates and MM)	011-23096228	ddg.emm@indiapost.gov.in	4942
Raj Kumar Mishra	DDG (RB, PLG, RICT)	011-23096100	ddgrb@indiapost.gov.in	4753
Abhishek Kumar Singh	DDG(Marketing)	011-23096086	ddgmarketing@indiapost.gov.in
Directors
Major Manoj Kumar	CBS	011-23096074	directorcbs-del@indiapost.gov.in	4776
D.K.Pandey	STT	011-23096011	directorstt@indiapost.gov.in	4734
	Accounts	011-23096033	dirpa-accounts@indiapost.gov.in	4740
Deepak Kumar	Bgt. and Admn	011-23096030	dirpa-budget@indiapost.gov.in	4741
Ranjeet Kumar Sinha	DE	011-23096035	ranjeet.sinha@nic.in
	Establishment	011-23096036	direstt@indiapost.gov.in	6793
Satish Kumar	FA	011-23096025	directorfa@indiapost.gov.in	4744
	FS	011-23096008	directorfs@indiapost.gov.in	6654
Arvind Prakash Xaxa	I/ Audit	011-23096018	dir-audit@indiapost.gov.in	4742
Kuntal Sensarma	Jt Dir (Eco Cell)	011-23096178		4731
K R Sharma	MM and Estates	011-23096026	directorestates@indiapost.gov.in	4745
	MV	011-23096016	directormv@indiapost.gov.in	4747
Naresh Kumar	OL	011-23096169	directorol@indiapost.gov.in	4748
	PG	011-23096151	directorpg@indiapost.gov.in	4750
	Philately	011-23096020	directorphilately@indiapost.gov.in	4738
	PMU-I	011-23096030	directorpmu1@indiapost.gov.in	4965
	PMU-III	011-23096194	directorpmu3@indiapost.gov.in	4751
	PBI	011-23096116	directorpbi@inidapost.gov.in	4749
Maj. (Ms.) Shilpa Rao Tanugula	RB and Planning	011-23096105	directorrb@indiapost.gov.in	4785
S N Das	SPN	011-23096092	directorspn@indiapost.gov.in	4756
	Sports and Welfare	011-23096122		4935
Arun Malik	SR and Legal	011-23096021	directorsrlegal@indiapost.gov.in	4755
Sunil Kumar	Staff	011-23096103	directorstaff@indiapost.gov.in	4754
R.K.Verma	Tariff and Costing	011-23372285	dirtc@indiapost.gov.in	4757
Ms.Archana Gopinath	Technology	011-23096132	directortech@indiapost.gov.in
Ms.Daisy Barla	Trg. Sports, WF	011-23096185	directorews@indiapost.gov.in	4758
Abhishek Kumar Singh	Vigilance	011-23096182	directorvigilance@indiapost.gov.in	4759
Satish Kumar	VIG- PET	011-23096017		6359
	ADG (PBl-ll and CP)
	IR and GB
	Investigation
	Mail Operations	011-23096100	director_mail@indiapost.gov.in	4753
Assistant Directors General
Manoranjan Samal	Building	011-23096034	adgadmin@indiapost.gov.in	4774
	Accounts	011-23316065	adgpa-accounts@indiapost.gov.in	4764
Sunil Kumar	GA		adgga@indiapost.gov.in	4777
D. C. Pandey	Budget and PEA	011-23096180	adg-budget@indiapost.gov.in	4763
D K Sharma	Banking Services	011-23096102		6963
Vinod Kumar	Computer and BPR	011-23096135	adgbprtrg@indiapost.gov.in	4859
	Tariff and Costing	-	adgtc@indiapost.gov.in	4789
M Ram	CandT	-		4789
N.R.Giri	DE	011-23096029	adgde@indiapost.gov.in
Sapna	Estt	-	adgestt2@indiapost.gov.in	4820
Amit Rajan	FA	-	adgfa@indiapost.gov.in	4771
Augustus Dung Dung	Medical	-	adgmedical@indiapost.gov.in	4775
Sandeep K P	IM-I	011-23096112	adgim@indiapost.gov.in
D K Tripathi	Investigation-I	-	adginv@indiapost.gov.in	4773
Manju Rattan	Investigation-II	011-23096199	adginv2@indiapost.gov.in
Nahar Singh Meena	SR and Legal	-	adgsrl@indiapost.gov.in	6195
Dharmesh Kumar	PA (Admn)	011-23096176	adg-budget@indiapost.gov.in	4778
O. P. Sahu	IA	011-23096145	adgpa-ia@indiapost.gov.in	4779
Asha Sharma	Pen	-	adgpension@indiapost.gov.in	4780
	RB	011-23714602	adgrb@indiapost.gov.in	4785
Ms.Priyanka Mishra	Philately	011-23096034	adgphilately@indiapost.gov.in	4781
M.S. Zou	Plg	011-23096137	adgplanning@indiapost.gov.in
Aparajita Mridha	PO	011-23096005	adgpo@indiapost.gov.in	4751
Mahendra Kumar	FS	-		6336
Hemant Kumar	SPG	-	adgsgp@indiapost.gov.in	4787
Dileep Singh Sengar	SPN	011-23096038	adgspn@indiapost.gov.in	4788
Renu Verma	STT	-		4723
	Vig III	-	adgvig1@indiapost.gov.in	4793
Hemant Khulbe	Vig II	011-23096146	adgvig2@indiapost.gov.in	6341
Shri D. K. Tripathi	Vigilance-I	011-23096159	adgvig3@indiapost.gov.in, ravi.pahwa@gov.in	4773
Muthuraman C	VIG PET	011-23096159	adgvp@indiapost.gov.in	-
Ms. Astha Jain	Technology	011-23096032	adgtech@indiapost.gov.in	-
Ms. Sunita Singh	DD (Official Language)	-		-
	PMU	-	pmu@indiapost.gov.in	-
Tarun Mittal	Esst.-I and SCT	-	adgestt1@indiapost.gov.in	4820
Ms. Aarti Verma	Marketing	-	aarti.verma@gov.in	4743
L.K.Sinha	FS-I	011-23096102	adgfs@indiapost.gov.in	4769
Kale Ajinkya Ajey	FS-II		adgfs2@indiapost.gov.in, adgcbs@indiapost.gov.in	4734
S.Manik Lakra	FS-III	011-23096102	adgfsIII@indiapost.gov.in	6963
Puneet Bijanariya	PBI	011-23096208	adgpbi@indiapost.gov.in	4769
Stefan Simon Tobias	PMU-II		-	-
Ms. Jyoti Meena	Corporate Planning/ Training	011-23096113	adgcp@indiapost.gov.in	-
Ms. Annu Paul	DBT/Darpan	-	-	-
Ram Naresh Sikaria	IM-II	-	-	-
Ravi Pahwa	GDS		adgestt2@indiapost.gov.in	4973
Parliament Cell
Vijay Kumar	Director	011-23323327	-	4895
Press Information Bureau
Rajinder Chaudhry	Dir(Media and Communication PRO, Telecom)	011-23488078	-	-
Ms. Alkesh Tyagi	Asstt. Director (M and C)	011-23389912	-	-
Engineering Wing
Niraj Kumar	Chief Engineer (Civil) Works	011-23096659	-	4944
S. P. Mohapatra	Chief Engineer (Civil) HQ	011-23096658	-	4947
S. K. Narnoli	Superintending Engineer (PandA)	011-23096017	-	4945
A. C. Mathur	Superintending Engineer (Civil) HQ	011-23096132	-	4946
A. C. Mathur	Superintending Engineer (PandD)	011-23096132	-	4946
Rathish Vishwakarma	Architect	011-23636588	-	4948
SH.K.N. Mahato	AE(P), PCC, Patna	-	-	-
S.M.Kamran Ahmad	AE(P),PCC Patna	-	-
Sh.Avinash Kumar Yadav	AE(C), PCSD-II,Patna.	-	-	-
National Informatics Centre
Ravi Kumar	Senior Technical Director	011-23096022	ravik@nic.in	-
Mukesh Kumar Agarwal	Technical Director	011-23036528	maggarwal@nic.in	4956
Sudidhi Das	PSA	011-23036528	sudidhi@nic.in	6372
Resident Audit Office
-	Director General PandT Audit	011-23718350, 011-23714343	-	4904
BD Directorate
Sh.Nirmal Singh	General Manager (Business Development)	011-23096057 011-23044960	gmbp@indiapost.gov.in	4962
Simmi R. Nakra	General Manager (Finance)	011-23096125 011-23044964	-	-
	Dy. General Manager (BD)	011-23096129 011-23044965	-	-
Gurmeet Kaur	Accounts Officer (BD)	011-23096056	aobdmd@gmail.com	-
Suresh Kumar	Asstt. Account Officer (BD)	011-23096056
Anil Ahluwalia	Asstt. Section Officer (Admn.)	011-23096150 011-23044967	sobdmd@gmail.com	-
Mandeep Kaur	PS to CGM	011-23096055 011-23044961	-	-
Parveen Kumar	Additional GM (BD)			-
Naveen Kumar Agarwal	Sr. Manager (Aadhaar)		bddirectorate@gmail.com	-
Ajay Kathuria	Manager (Retail Post)	011-23096110	bddirectorate@gmail.com	-
Rekha Devi	Manager (Coord.)	011-23096152	bddirectorate@gmail.com	-
Parcel Directorate
Shri Ajay Kumar Roy (Additional Charge)	Chief General Manager	011-26111181	cgm_pd@indiapost.gov.in	-
Kushal Vashist	General Manager (Operations)	011-26111185	gmsm.parcel@indiapost.gov.in	-
	Addl. General Manager	011-26111184	agmparcel@gmail.com	-
Shri Rajeev Kapoor	PPS to CGM	011-26111181	cgm_pd@indiapost.gov.in	-
	DGM	011-21611087	dgmparcel@gmail.com	-
Shri Abhay Singh	Manager (Parcel-II)	011-26111180	parceldirectorate@indiapost.gov.in	-
Shri Keshav Kant	Assistant Section Officer	011-26111180	parceldirectorate@indiapost.gov.in	-
Shri Devender Kumar Sharma	Assistant Director-I	011-26111187	parceldirectorate@indiapost.gov.in	-
Shri R.A. Yadav	Assistant Director-II	011-26111187	parceldirectorate@indiapost.gov.in	-
Smt. Harita Kapoor	PPS to GM(O)	011-26111185	gmsm.parcel@indiapost.gov.in	-
Shri Ashwini Tomar	Sr. Manager (Admin)	011-26111180	parceldirectorate@indiapost.gov.in	-
Shri Deepanshu Kukreti	Manager(Operations)	011-26111187	parceldirectorate@indiapost.gov.in parceldteops@gmail.com	-
Sagar Chandna	Manager(Marketing)	011-26111180	parceldirectorate@indiapost.gov.in marketing.parceldte@indiapost.gov.in parceldte@gmail.com	-
Chandra Shekhar	Steno to AGM	011-26111184	chandra.shekhar93@gov.in agmparcel@gmail.com	-
Shri Saurabh Kumar	Manager (Parcel-I)	011-26111180	parceldirectorate@indiapost.gov.in	-
Directorate of Postal Life Insurance
Shri Jitendra Gupta	Chief GM	011-24672461	cgm_pli@indiapost.gov.in	-
Shri Pranav Kumar	General Manager(O)			-
(Ms.) Pratibha Nath	GENERAL MANAGER (BandI)	011-2412269	gmb.pli@indiapost.gov.in	-
Ms. Mrinalini Srivastava	Addl GM(BandI)	011-24673958	agm1.pli@indiapost.gov.in	-
	Addl GM(O)	011-24107072	agm2.pli@indiapost.gov.in	-
	CAO	011-24672446	-	-
Gurvinder Singh	DDM I	011-24672458	-	-
Hariom Sharma	DDM II	011-24672458	-	--
Ms. Renuka Bhat	DDM III		-	-
Jitender Bhutani	PPS to CGM	011-24673587	-	-
Shiv Kumar	A.D.		-	-
	SO	011-24671317	-	-
Army Postal Service
Lt Col Shidram Jambigi	AQMG (SandE) APS		-	-
Major General M K Khan	Addl DG APS	011-26152840	-	011-26153580
	Brigadier APS	011-26153584	-	011-26153580
Lt Col Manish Chandra Das	AQMG(Coord) APS	011-26152746	-	011-26153580

Rafi Ahmed Kidwai National Postal Academy (RAKNPA)

Name	Designation	Office	Residence/e-mail ID
Pradeep Michael Lal	Director	120-2789060	academy@indiapost.gov.in
Ambesh Upmanyu	Addl Director	120-2789061	addldir.raknpa@indiapost.gov.in
Atul Kumar Srivastava	Joint Director I	120-2789394	jtdir1.raknpa@indiapost.gov.in
Debjeet Mukhopadhyay	Account Officer	120-2789508	ao.raknpa@indiapost.gov.in
N R Giri	Dy. Director (Admin)	120-2789476	nrgiree@gmail.com
Mohd Samran Siddiqui	Assistant Superintendent	120-2789028	mohdsamran.siddiqui@indiapost.gov.in
Shri Jawahar Lal Sharma	Assistant Director (Admin)	120-2789084	adadmin.raknpa@indiapost.gov.in
Sharad Kumar	A.L.I.O.	120-2789631	-
Ms. Sharda Vashistha	Sr. PS to Director	120-2789060	-
Ram Niwas	PS to Addl. Dir	120-2789061	-

Centres for Excellence in Postal Technology(CEPT)

Name	Designation	Contact No.	Email Id
Centre for Excellence in Postal Technology(CEPT), Bengaluru
Dr.P.M.Saravanan	General Manager	080-22533900	gmcept@indiapost.gov.in
Dr.Chandra Sekhar Kakumanu	Director (O and M)	080-22533900	directorcept@indiapost.gov.in
Shri T.S.Aswathanarayana	Director, Program Management
Shri. S.M.Shashidhara	Assistant Chief Accounts Officer	080-22533906	shashidhara.sm@indiapost.gov.in
Shri. B. Chandrakantha Kamath	Dy.Director	080-22850424	ddcept1.mysore@indiapost.gov.in
Smt. Shanthala Bhatt M	Assistant Director- I	080-22533903	shanthala.m@indiapost.gov.in
Shri Sridhar R Iyer	Assistant Director- II	080-22533907	sridharr.iyer@indiapost.gov.in
Centre for Excellence in Postal Technology(CEPT), Chennai
Shri Sakthivelu VM	Dy.Director(CEPT)	080-22850424 080-28520304	dd_cept@indiapost.gov.in
-	Assistant Director (Technology)	044-28543481	adtechnologychennai.cept@indiapost.gov.in
Centre for Excellence in Postal Technology(CEPT),Nazarbad, Mysuru
Shri Pavankumar P.S	Assistant Director (Technology)	0821-2300999	adtechnology.cept@indiapost.gov.in

Sections

Name of the Section	EPABX
Building	4884
Costing/Rates	4885
Drawing	4966
Inv	4845
PF	4889
PG	4890
STT	4891
Vig Pet	4893
Vig	4891
DAA	6314, 6705
Tech Lab	6481
RB and Plg	4843
DA	4813

Fax Numbers

Designation	Fax No.
Secretary (Posts)	011-23096077
Member(PLI)	011-23096117
Membr (HRD)	011-23710053
OSD to Secretary (Posts)	011-23096163
DDG(E and MM)	011-23096093
DDG(IR andGB)	011-23096104
DDG(PAF)	011-23096196
DDG(PO )	011-23096087
DDG(Trg. and CP)	011-23096024
Director (Bgt and Admn)	011-23096019
Director (Estt.)	011-23096036
Director(MB)	011-23096074
Director(OL)	011-23096169
Director(PMU-II)	011-23096004
Director(STT)	011-23096011
ADG(A/Cs)	011-23316065
ADG(FS-i)	011-23096108
ADG(GDS)	011-23096031
SO(Coord/O and M)	011-23096181
Sr. Tech. Dir (NIC)	011-23314708
C.E. (C) H.Q.	011-23359475
Member (P)	011-23096189
Member (Plg.)	011-23096188
JS and FA	-
Sr. DDG(VIG) and CVO	011-24672882
DDG(FS)	011-23096089
DDG(P)	011-23096007
DDG(PCO)PMLA	011-23096097
DDG(R and P)	011-23096101
DDG(WS andMR)	011-23096084
Director (CBS)	011-23096015
Director(FA)	011-23096025
Director (M. Mgt.)	011-23096100
Director(Phil)	011-23096165
Director(SPN)	-
Director(T and C)	011-23372285
ADG(Bgt. and Admn)	011-23096176
ADG(FS-III)	011-23096102
ADG(IR)	011-23096104
CGM (BD)	011-23096144
S.E.(C) HQ	011-23096068
Customer Care and RTI	011-23096107
Member (O)	011-23096081
Member (Tech)	011-23096079
Secretary(PSB)	011-23710050
DDG (Estt.)	011-23096184
DDG(PG, QA and Inspn)	011-23353883
DDG(Phil.)	011-23096165
DDG(PMU)	011-23710050
Director (A/Cs)	011-23096106
Director (FS)	-
Director(IA)	011-23096018
Director(MV)	011-23096016
Director (SR, Legal)	011-23096021
Director(Staff)	-
Director (VIG)	011-23096182
ADG(DE)	011-23096029
ADG(GA)	011-23372528
ADG(IA)	011-23096145
GM(F)	011-23096156
C.E. (C)	011-23096068
DDG(Finance)	011-23096158

Forms Center

For Postal Life Insurance

Directorate of Postal Life Insurance Chanakyapuri Post Office Complex,
1st Floor New Delhi – 110021
Complaint Email id: plipg.dte@indiapost.gov.in
Toll-Free No. – 1800 2666868 (9am-6pm, Except Sundays and Holidays)

For Lodging Complaints on the CRM Portal of Indiapost
Circle Contact Details

Guidelines for Registration of Complaints

Initial Level for Lodging Complaints :

Sl. No.	Nature of complaints	Whom to Complain
1.	Any complaint about the services rendered and concerning the behavior of employees of the Department of Posts.	Postmaster / In-charge of the Post Office where the transaction has taken place.
2.	Any complaint about the services rendered and concerning the behavior of employees of the Department of Posts.	Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
3.	Any complaint about the services rendered and concerning the behavior of employees of the Department of Posts.	The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :

Table Search:

Name of the Circle	E-mail ID, Telephone No. and Fax Number	Address
Andhra Pradesh	cpmg_apr@indiapost.gov.in, 0866-2429854 (Tel),​  0866-24747282 (Fax)	O/o CPMG, AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013
Assam	cpmg_asm@indiapost.gov.in 9435503177 (Tel), 0361-2544838 (Fax)	4th Floor, Meghdoot Bhawan, Panbazar,Guwahati – 781001.
Bihar	cpmg_bhr@indiapost.gov.in Customer care center /Complaints: 0612-2230082, 0612-2220207 (Tel), 0612-2225011 (Fax) Postal Life Insurance complaints: Toll-free No.18003456107, 0612-2236842	Patna GPO Complex, Patna – 800001.
Chhattisgarh	cpmg_chh@indiapost.gov.in 0771-2233400 (Tel), 0771-2233194 (Fax)	Raipur - 492001.
Delhi	cpmg_del@indiapost.gov.in 011-23620144 (Tel), 011-23627114 (Fax)	Meghdoot Bhawan, Link Road, New Delhi - 110001.
Gujarat	cpmg_guj@indiapost.gov.in 079-25505424 (Tel), 079-25505275 (Fax)	Khanpur, Ahmedabad – 380001
Haryana	cpmg_hry@indiapost.gov.in 0171-2603100 (Tel), 0171-2603736 (Fax)	107, The Mall Road, Ambala Cant. – 133001.
Himachal Pradesh	cpmg_hpr@indiapost.gov.in 0177-2629000 (Tel), 0177-2620351 (Fax)	Kaithu, Shimla – 171009.
Jammu and Kashmir	cpmg_jnk@indiapost.gov.in Jammu: 0191-2542878 (Tel), 0191-2561746 (Fax) Kashmir: 0194-2452528 (Tel), 0194-2452036 (Fax)	GPO Complex, Residency Road, Srinagar – 190001.
Jharkhand	cpmg_jha@indiapost.gov.in 0651-2482345 (Tel), 0651-2480153 (Fax)	Doranda HO Complex, Ranchi – 834019.
Karnataka	cpmg_kar@indiapost.gov.in​ 080-22392523 (Tel), 080-22202607(Fax)	Beaulieu, Palace Road, Bengaluru– 560001.
Kerala (For Kerala and Lakshadeep)	cpmg_ker@indiapost.gov.in 0471-2308300 (Tel), 0471-2306500 (Fax)	Thiruvananthapuram – 695033.
Madhya Pradesh	cpmg_mp@indiapost.gov.in 0755-2550838 (Tel), 0755-2556547 (Fax)	Bhopal – 462012.
Maharashtra (For Goa, Maharashtra and Dadra and Nagar Haveli)	cpmg_mah@indiapost.gov.in 1800 228 030 (Toll-Free), 022- 22620829 (Fax)	Mumbai GPO Building, 2nd Floor, Mumbai – 400001.
North East ( All North-Eastern States except for Assam and Sikkim)	cpmg_ne@indiapost.gov.in 0364-2223800 (Tel), 0364-2223034 (Fax)	Shillong – 793001.
Orissa	cpmg_ori@indiapost.gov.in 0674-2392000 (Tel), 0674-2394790 (Fax)	Bhubaneswar – 751001.
Punjab (For Punjab and Chandigarh)	cpmg_pun@indiapost.gov.in 0172-2706700 (Tel), 0172-2721670 (Fax)	Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017.
Rajasthan	cpmg_raj@indiapost.gov.in 0141-2372020 (Tel), 0141-2366151 (Fax)	Sardar Patel Marg, Jaipur – 302007.
Tamil Nadu (For Tamil Nadu and Pondicherry)	cpmg_tn@indiapost.gov.in 044-28520367 (Tel), 044-285221199 (Fax)	Anna Road, Chennai – 600002.
Telangana	cpmg_tlg@indiapost.gov.in 040-23463636 (Tel)​	Dak Sadan, Abids, Hyderabad – 500001.
Uttar Pradesh	cpmg_up@indiapost.gov.in 0522-2622000 (Tel), 0522-2616855 (Fax)	4, Hazratganj, Lucknow – 226001.
Uttarakhand	cpmg_utr@indiapost.gov.in 0135-2658396 (Tel), 0135-2650065 (Fax)	Dehradun – 248001.
West Bengal (For West Bengal, Sikkim and Andaman and Nicobar Islands)	cpmg_wb@indiapost.gov.in​ 033-22120070 (Tel), 033-22120811 (Fax)	Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012.

If the complainant is dissatisfied with the action taken, he/she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of the complaint :

Nature of complaint	E-mail ID, Telephone No. and Fax Number	Designation and Address of the Officer
​Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non-payment of the COD amount and any other complaint related to premium products.	PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) and (ii) in Column 3. i) Dy.General Manager (SP) 011-23096075  ii) Dy.General Manager (BP) 011-23096075 iii) ADG (IM)- 011-23096112 iv) DDG (PG)- 011-23096087	i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Manager (BP) for EPP, LP, and BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registerred Letter Parcel.
Complaints concerning Savings Bank or Savings Certificates or claims relating thereto.	pgsectiondop@gmail.com  sbpgsection@gmail.com  011-23036397​ (Tel)	Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001​..
Complaints of non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of a money order or Electronic Money Order, non-delivery or delayed delivery or nonreceipt of acknowledgement of Registered articles, non-delivery or delayed delivery of Insured articles, Parcels, Packets, complaints on the abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints of misbehavior by post office staff or any other complaint under a miscellaneous category not covered under serial 1, 2, 4, and 5 of this table.	pgsectiondop@gmail.com 011-23096087 (Tel) 011-23353883(Fax)	Deputy Director General (PG and QA), Dak Bhavan, Sansad Marg, New Delhi — 110001.
All types of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.	cgmplidte@gmail.com 011-24672461 (Tel), 011- 26882838 (Fax)	Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi - 110021.
Pension matters of postal employees and matters relating to Gramin Dak Sevaks	011-23096098(Tel), 011- 23096007(Fax)	Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi - 110001.

Circle Public Grievances Nodal officers Contacts

Table Search:

Name of Circle	Name of AD(PG)/ APMG(PG)	Mobile Number	Landline Number	Email id
Andhra Pradesh Circle	Sri K Sudheer Babu	8897302739	0866-2429854	pg.ap@indiapost.gov.in
Assam Circle	Abdul Jalil Talukdar	7002427574	--	cpmg_asm@indiapost.gov.in
Bihar Circle	Shri Praveen Prasoon	--	0612-2220207	Cpmg_bhr@indiapost.gov.in
Chattisgarh Circle	Ramakant Sahu	9993589239	0771-2233400 0771-2227621	cpmg_chh@indiapost.gov.in
Delhi Circle	Shri.D.P.Singh	9868566276	011-23638641	cpmg_del@indiapost.gov.in
Gujarat Circle	V M Vohra	9825978655	079-25509384	cpmg_guj@indiapost.gov.in
Haryana Circle	Megh Raj Mittal	9416085637	0171-2603692	cpmg_hry@indiapost.gov.in
Himachal Pradesh Circle	Bali Ram	9805754934	0177-2629002	cpmg_hpr@indiapost.gov.in
Jammu and Kashmir Circle	Mahesh Singh	9435143362	--	pg.jk@indiapost.gov.in
Jharkhand Circle	Anjan Mitra	9304776307	--	cpmg_jha@indiapost.gov.in
Karnataka Circle	Prabhu M	080-22392584	080-22392648	pg.ka@indiapost.gov.in
Kerala Circle	Smt. M.Bindu	--	0471-2560719	cpmg_ker@indiapost.gov.in
Madhya Pradesh Circle	Shri Manoj Shukla Shri Arvind Kumar Tiwari Dealing Assistant-II	7587598113, 7587598131, 7587598135	0755-2550838	pg.mp@indiapost.gov.in
Maharashtra Circle	H.M Manjesha	---	022-22623721	cpmg_mah@indiapost.gov.in
North Eastern Circle	K Kharshandi	8014239537	0364-2223049	cpmg_ne@indiapost.gov.in
Odisha Circle	S. Neeta	9438207110	0674-2395547	adpg.odi@indiapost.gov.in
Punjab Circle	Sh. Gopal Krishan	--	0172- 2703844 0172-2706700	cpmg_pun@indiapost.gov.in
Rajasthan Circle	Shri Pawan Kumar Sharma	9413208238	0141-2372020	pg.rj@indiapost.gov.in
Tamilnadu Circle	P.M. Rasool Moideen	9952987674	044-28512651	pg.tn@indiapost.gov.in
Telangana Circle	K. Janardhan Reddy	--	040-23463639 040-23463636	cpmg_tlg@indiapost.gov.in
Uttar Pradesh Circle	R.K. Awasthi	9455794224	0522-2624778	pg.up@indiapost.gov.in
Uttarakhand Circle	Shri B.K. Gupta	--	0135-2650890, 0135-2710971	asppgcoddn@gmail.com
West Bengal Circle	Shri Siddhartha Bhattacharjee	--	033-22120500	pg.wb@indiapost.gov.in

Post Office Saving Schemes

Head Office

Dak Bhawan, Sansad Marg,
New Delhi-110001

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