Central Bank of India Customer Care Number

Organization: Central Bank of India

Toll free Number(s):

☎ 1800 202 1911 (Customer Support, 24 hours)
☎ 1800 22 1911 (Alternate No. for Support)
☎ 1800 203 1911 (For Pensioner)

All India Number(s):

022-4190 3900 (Alternate Customer Support)
996 7533 228 (SMS for card blocking)
9555 244 442 (Missed Call For Balance Enquiry)
9555 144 441 (Missed call for Mini Statement)
022-4919 7323 (Card not working for online registration/transaction)
022-4919 7314 (For a failed transaction in ATM/POS/Online & Account debited)

Website: Official Website

IVRS Menu: 1800 202 1911

Select your preferred language (English/Hindi)

Press 1: To block or unblock credit cards or block alternative bank services or report a fraud
Press 2: For deposit account & services
Press 3: For loan account & services
Press 4: For complaints about products linking aadhaar to update your email id & mobile number in your account to know the interest rate or to get ATM & branch location
Press 5: For declined transaction
Press 7: To change your preferred language

Emails

digitalsupport@centralbank.co.in (Digital Transactions Help)
complaints@centralbank.co.in (Public Complaints)
smtbk2@centralbank.co.in (For Reversal/failed transactions)
agmnricell@centralbank.co.in (NRI Banking)
nricell@centralbank.co.in (NRI Banking queries)

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Important Links

ATM Related Queries

Type of Assistance	Number	Email for communication
Card Hotlisting / Card not working	1800 22 1911	complaints@centralbank.co.in
The card not working for online registration/transaction.	022-49197320 022-49197323	debitcard@centralbank.co.in cmcards@centralbank.co.in
For a failed transaction in ATM/POS/Online & Account debited requiring reversal	022-49197313 022-49197314 022-49197315	smatmreversal@centralbank.co.in

SMS for Debit card Blocking/Hotlisting

For Debit Card Hotlisting by sending an SMS from registered mobile to 9967533228

LOST: For blocking all cards linked to mobile
LOST <space> card no. : For blocking specific card no.
LOST<space>Account no. : For blocking cards in a specific account

Public Complaints

If any complaints with the Bank, it will be taken up with this officer :

Designation	Asst.General Manager (Customer Service and Complaints)
Address	Central Bank of India, Operations Department, Central Bank Building, 2nd floor M.G. Road, Hutatma Chowk, Fort, Mumbai 400 023
Telephone	022-61648786
The facility of On-Line Complaint	Customers will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in the future. Alternatively, Customer may mail their complaint on Email Id: pmjdy.grievances@nic.in
customer service No.	022-61648708 CM 022-22643056 SM

Digital Banking

Description		Email	Number
Internet Banking			1800 22 1911 (Same for all)
For technical issues		cbsnethelp@centralbank.co.in
For Reversal/failed transactions	Bharat Bill Pay Transactions	mgrtbk_mobile@centralbank.co.in
	Other Merchant Transactions	bmvb4982@centralbank.co.in
	IMPS Transactions	Smtbk2@centralbank.co.in
Mobile Banking
For technical issues		mobilesupport@centralbank.co.in
For Reversal/failed transactions	Bharat Bill Pay Transactions	mgrtbk_mobile@centralbank.co.in
	Other Merchant Transactions	bmvb4982@centralbank.co.in
	IMPS Transactions	Smtbk2@centralbank.co.in
UPI and BHIM App help
For technical issues	-	upisupport@centralbank.co.in	1800 22 1911
For Reversal/failed transactions	-	smtbk2@centralbank.co.in	022-61648613
NEFT Handling Team
Arun Sharma	Sr Manager, Incharge Neft Cell	-	022-22637966, 022-22637967
Sunit Srivastava	Asst. Manager	-	022-22637966, 022-22637967

Grievance Redressal

If you have any queries/complaints regarding any services provided by the bank, firstly contact through the numbers and email id given above which is for customer support or you can Fill Online Complaint Form. If your complaints are not resolved through email/contact numbers or via online form, you can lodge your complaints in four ways:

Step 1- Branch Office

You can visit the nearest branch office or you also can search for the nearest branch through the Branch Locator

Step 2- Regional Offices

City	State	Number	Email
Ahmedabad	Gujarat	079-71786020	rmahmero@centralbank.co.in
Baroda	Gujarat	0265-2431699 Fax- 0265-2431699	rmbaroro@centralbank.co.in
Gandhinagar	Gujarat	079-71786023	rmganaro@centralbank.co.in
Jamnagar	Gujarat	0288-2676566	rmjamnro@centralbank.co.in
Rajkot	Gujarat	0758-2226538	rmrajkro@centralbank.co.in
Surat	Gujarat	0261-2465841 0261-2460909	rmsuraro@centralbank.co.in
Ambikapur	Chhatisgarh	0281-2229452	rmambiro@centralbank.co.in
Bhopal	Madhya Pradesh	0755-2760727	rmbhopro@centralbank.co.in
Chhindwara	Madhya Pradesh	07774-227024 07774-227086	rmchhiro@centralbank.co.in
Gwalior	Madhya Pradesh	0755-2674038 Fax- 0755-2320061	rmgwalro@centralbank.co.in
Hoshangabad	Madhya Pradesh	07162-236511 07162-236514	rmhoshro@centralbank.co.in
Indore	Madhya Pradesh	0751-2320061	rmindoro@centralbank.co.in
Jabalpur	Madhya Pradesh	0761-2662694	rmjabaro@centralbank.co.in
Raipur	Chhatisgarh	0771-4042035	rmraipuro@centralbank.co.in
Ratlam	Madhya Pradesh	07412-299108	rmratlro@centralbank.co.in
Sagar	Madhya Pradesh	0771-2255437	rmsagaro@centralbank.co.in
Shahdol	Madhya Pradesh	07652-351061	opershahro@centralbank.co.in
Amritsar	Punjab	0183-2921861	rmamriro@centralbank.co.in
Chandigarh	Chandigarh	0172-2540991	rmchanro@centralbank.co.in
Jalandhar	Punjab	0181-5064614	rmjalaro@centralbank.co.in
Karnal	Haryana	0184-2272583	rmkarnro@centralbank.co.in
Ludhiana	Punjab	0471-4000046 Fax- 0471-2401741	rmludhro@centralbank.co.in
Rohtak	Haryana	01265-282846	rmrohtro@centralbank.co.in
Shimla	Himachal Pradesh	0866-2475943	rmshimro@centralbank.co.in
Bangalore	Karnataka	0891-2512588	rmbangro@centralbank.co.in
Chennai	Tamil Nadu	044-28883201 Fax- 044-28883134	rmchenro@centralbank.co.in
Coimbatore	Tamil Nadu	0422-2398083	rmcoimro@centralbank.co.in
Vijayawada	Andhra Pradesh	011-23940444	rmguntro@centralbank.co.in
Hubli	Karnataka	0836-2332339	rmhublro@centralbank.co.in
Hyderabad	Telangana	011-23952187	rmhydero@centralbank.co.in
Ernakulam	Kerala	0141-4913586 0141-4914561 Fax- 0141-4842861200	rmcochro@centralbank.co.in
Madurai	Tamil Nadu	0291-2644655 Fax- 0291-2537460	rmmaduro@centralbank.co.in
Trivandrum	Kerala	0744-2450135	rmthirro@centralbank.co.in
Tiruchirapalli	Tamil Nadu	03242-252050	rmtricro@centralbank.co.in
Vijayawada	Andhra Pradesh	0866-2478460	rmvijaro@centralbank.co.in
Visakhapatnam	Andhra Pradesh	0674-2397509	rmvisaro@centralbank.co.in
Hanamkonda	Telangana		rmwararo@centralbank.co.in
Dehradun	Uttarakhand		rmdehrro@centralbank.co.in
Delhi	Nct Of Delhi	9899455099	rmdelcro@centralbank.co.in
New Delhi	Delhi	011-42827338	rmdelaro@centralbank.co.in
Delhi	Delhi	033-22313342 Fax- 033-23940444	rmdelbro@centralbank.co.in
Jaipur	Rajasthan	0141-4913586	rmjaipro@centralbank.co.in
Jodhpur	Rajasthan	0291-2522798	rmjodhro@centralbank.co.in
Kota	Rajasthan	0353-3643743 Fax- 0353-2450135	rmkotaro@centralbank.co.in
Bankura	West Bengal	0376-2322905	rmbankro@centralbank.co.in
Barpeta	Assam	0562-2856960	rmbarpertaro@centralbank.co.in
Bhubaneshwar	Orissa	0522-2612347	rmbhubro@centralbank.co.in
Coochbehar	West Bengal	0581-2555513	rmcoocro@centralbank.co.in
Durgapur	West Bengal	05568-222353	rmdurgro@centralbank.co.in
Guwahati	Assam	05688-252526	rmguwaro@centralbank.co.in
Jalpaiguri	West Bengal		rmjalpro@centralbank.co.in
Kolkata	West Bengal	0510-244044	rmkolknro@centralbank.co.in
Kolkata	West Bengal	033-22312720	rmkolksro@centralbank.co.in
Sambalpur	Odisha	0663-2522798	rmsambro@centralbnk.co.in
Siliguri	West Bengal	0353-22643743	rmsiliro@centralbank.co.in
Jorhat	Assam	0542-2366470	rmupparo@centralbank.co.in
Agra	Uttar Pradesh	0562-2526756	rmagraro@centralbank.co.in
Ayodhya (Erstwhile Faizabad)	Uttar Pradesh	8303714301	rmayodro@centralbank.co.in
Bareilly	Uttar Pradesh	0832-2425106	rmbarero@centralbank.co.in
Deoria	Uttar Pradesh	022-25335716	rmdeorro@centralbank.co.in
Etawah	Uttar Pradesh	06272-233388	rmetawro@centralbank.co.in
Gorakhpur	Uttar Pradesh	N/A	rmgoraro@centralbank.co.in
Jhansi	Uttar Pradesh		rmjhanro@centralbank.co.in
Kanpur	Uttar Pradesh	0512-2297521 Fax- 0512-2297521	rmkanpro@centralbank.co.in
Lucknow	Uttar Pradesh	06252-227683 Fax- 06252-2228890	rmluckro@centralbank.co.in
Meerut	Uttar Pradesh	0121-4333103	rmmerro@centralbank.co.in
Varanasi	Uttar Pradesh	0542-2369792	rmvararo@centralbank.co.in
Mumbai	Maharashtra	06454-224905 Fax- 06454-40345857 06454-40345834	rmmumnro@centralbank.co.in
Mumbai	Maharashtra	022-62531225	rmmsro@centralbank.co.in
Panaji	Goa	0832-2425106 Fax-0832-2224385	operpanaro@centralbank.co.in
Thane	Maharashtra	0241-2779050 Fax- 0241-25415914	rmthanro@centralbank.co.in
Darbhanga	Bihar	0724-2400114 Fax- 0724-233388	rmdarbro@centralbank.co.in
Dhanbad	Jharkhand	0721-2560562	rmdhanro@centralbank.co.in
Gaya	Bihar	0240-2331701	rmgayaro@centralbank.co.in
Katihar	Bihar	0257-2262011	rmkatiro@centralbank.co.in
Motihari	Bihar	0712-2523949 Fax- 0712-222681	rmmotiro@centralbank.co.in
Muzaffarpur	Bihar		rmmuzaro@centralbank.co.in
Patna	Bihar	0612-2226259	rmpatnro@centralbank.co.in
Purnea	Bihar		rmpurnro@centralbank.co.in
Ranchi	Jharkhand	0651-2560332 Fax- 0651-2560454	rmrancro@centralbank.co.in
Siwan	Bihar	06154-295101	rmsiwaro@centralbank.co.in
Ahmednagar	Maharashtra	0241-2779070	rmnagaro@centralbank.co.in
Akola	Maharashtra	0724-2401013 Fax- 0724-2459867	rmakolro@centralbank.co.in
Amravati	Maharashtra	0721-2560565	rmamraro@centralbank.co.in
Aurangabad	Maharashtra	0240-2331701 0240-2349053 Fax- 0240-2332053	rmauraro@centralbank.co.in
Jalgaon	Maharashtra	0257-2262012 Fax- 0257-2262013	rmjalgro@centralbank.co.in
Nagpur	Maharashtra	0712-2532824 0712-2527678 Fax- 0712-2528915	rmnagpro@centralbank.co.in
Nasik	Maharashtra	0253-2353598 0253-2352337 Fax- 0253-2353597	rmnasiro@centralbank.co.in
Pune	Maharashtra	020-26131611 020-26131612 020-26131613 020-26131614 Fax- 020-24450879	rmpunero@centralbank.co.in
Solapur	Maharashtra		rmsolaro@centralbank.co.in

Step 3- Zonal Offices

Location	Number	Email	Address
Ahmedabad	079-25503634	zmahmezo@centralbank.co.in	9 Th Floor, Central Bank Building, Lal Darwaja, Ahmedabad 380001
Bhopal	0755-2674030 Fax: 0755-2552019	zmbhopzo@centralbank.co.in	9, 1St Floor, Arera Hills, Jail Road Bhopal -462 011
Chandigarh	0172-2704787 Fax: 0172-2704047	zmchanzo@centralbank.co.in	P.B.No: 13, No: 58-59, Bank Square, Sector 17B, Chandigarh - 160017
Chennai	044-23464201 Fax: 044-23464200	zmchenzo@centralbank.co.in	3Rd Floor 48/49, Red Cross Road, Egmore, Chennai - 600008
New Delhi	011-42827707 Fax: 011-23626381	zmdelhzo@centralbank.co.in	Plot No. 4, Block No. 54, Opp. Desh Bandhu Gupta Road, Karol Baugh, New Delhi -110 005
Guwahati	-	zmguwazo@centralbank.co.in	Central Bank Of India Building, 2Nd Floor, Shaktigarh Path, Near Senco Jewellers, Bhangagarh, Guwahati- 781005. Assam.
Hyderabad	040-23468901	zmhydezo@centralbank.co.in	Central Bank Building, Mahapatram Road, Bank Street, Koti, Hyderabad - 500001 Telangana.
Kolkata	033-22301270 Fax: 033-22309865	zmkolkzo@centralbank.co.in	Central Bank Building 33, Netaji Subhash Road Kolkata -700 001
Lucknow	0522-2611301 Fax: 0522-2613240	zmluckzo@centralbank.co.in	1St Floor,73, M.G.Road, Hazaratganj, Lucknow- 226 001
Mumbai Metro Zonal Office	022-22021500 Fax: 022-40345819	zmmmzo@centralbank.co.in	346, Standard Building, 1St Floor, D.N.Road, Fort, Mumbai-400 023
Patna	0612-2226607 Fax: 0612-2221898	zmpatnzo@centralbank.co.in	2nd Floor, Block B Maurya Lok Complex Dak Banglow Road, Patna -800 001
Pune	020-26131611 Fax: 020-26131618	zmpunezo@centralbank.co.in	P. B. No. 98, 317 M. G. Road, Pune -411 001

Step 4 -Central Office

Visit the Registered/ Corporate Office at the following address:
- Central Bank of India
  Chander Mukhi, Nariman Point
  Mumbai-400 021
  Tel: 022-66387777

All complaints received at every level will be immediately acknowledged by the concerned in charge. Again if not getting a response, you can contact the nodal officers:

Nodal Officers at Regional / Zonal Offices

After all these ways if you are unsatisfied, the last step for your resolution is to contact the RBI at the Address & Area of Operation of the Banking Ombudsmen

Download Forms

Zone Wise List Of Nodal Officers- Pension

Zone	Nodal Officer	Designation	Mobile No.	Number	Email
Ahmedabad	Kamlesh Gupta	SM	7971786017	079-71786011	operahmzo@centralbank.co.in
Bhopal	Vijay Banka	SM	7554924755	0755-2576028	operbhopzo@centralbank.co.in
Chandigarh	Giriraj P Meena	CM	9988883823	0172-2702996	operchanzo@centralbank.co.in
Chennai	Vishal Mittal	CM	7988050660	044-28883110	operchenzo@centralbank.co.in
Delhi	Anshu Kumar	SM	9973701825	011-42827852	operdelhzo@centralbank.co.in
Kolkata	A. K. Singh	CM	6292191378	033-22301270	operkolzo@centralbank.co.in
Lucknow	Vinod Joshi	CM	7339402506	0522-2611304	operluckzo@centralbank.co.in
Mmzo	Kishalay Kume	SM	9334297647	022-40345855	opermmzo@centralbank.co.in
Patna	Tarkeswar Kumar Singh	SM	7360065150	0612-2226607	operpatnzo@centralbank.co.in
Pune	Akshi Deka	ASST Manager	020-26131611	020-2226607	operpunzo@centralbank.co.in
Central Office Nodal Officers
CO	Chief Manager	CM	--	022-22703216 022-22703217	cmcppc@centralbank.co.in
CO	ASST.General Manager	AGM	--	022-22623450	agmcppc@centralbank.co.in